SEARCH...

FAQ Search

Search Results for: " WHAT CAN I BRING "

Disabled Campsite & Facilities

The Disabled Access Campsite is available to customers who require Accessible Facilities. By locating these facilities in one campsite we can ensure that they are serviced, cleaned and maintained regularly. You can apply to camp here by completing an Access Requirements Form.

The campsite is located close to the arena and there will be staff from the Access Team based here 24 hours a day. There will also be security personnel and stewards based in the campsite.

 

DISABLED ACCESS CAMPSITE FACILITIES:

·         Wheelchair accessible unisex showers and toilets

·         Standard toilets and showers.

·         Fresh water points and accessible sink

·         Electrical points for charging wheelchairs or mobility scooters

·         Fridge for secure medication storage

·         Changing Places Unit featuring a changing bed, a toilet, sink and a hoist. Please be aware that access customers must bring their own sling. This unit is not for sleeping.

 

PARTY SIZE

As well as you we allow three more people to camp with you. You must register the number of your group during the application process so that they are issued with the appropriate wristbands to access the Disabled Access Campsite.

 

CAMPERVANS/CARAVANS

We cannot accommodate campervans/caravans or motorhomes in any of our campsites.

GOLD, SILVER, BRONZE CAMPSITES & OTHER CAMSPITES

If you are an access customer staying in any of our public or upgrade campsites, then please notify the Access team in your Application, we are happy to provide a PA ticket at no additional charge however this will not cover any concessions provided, proof of purchase will be checked before issuing the PA tickets.

We will not be able to replicate the same facilities as we do in our Accessible campsite, there will be longer distances to walk into the Arena and campsite village from these campsites, for more details contact the Access team in advance.

 

ARENA FACILITIES

VIEWING PLATFORMS & VIEWING AREAS

The viewing platform and viewing areas areas are for our Disabled Access Customers with mobility issues, wheelchair users, and those unable to stand for long periods and people who struggle with being in crowds.

Our platforms have wheelchair accessible ramps and have accessible toilets. Seating is provided on a first-come, first-served basis.

Our viewing areas are ground level they do not have ramps some areas will have accessible toilets.

A map of Viewing platform and viewing areas will be provided on the website before the Festival takes place.

 

WHEELCHAIR CHARGING POINTS

Some platforms will have wheelchair and mobility scooter charging facilities these will be listed in the Access Guide.

 

TOILET FACILITIES

We have Wheelchair accessible and standard toilets within the arena, the locations of the toilets will be shared with you in our Access Guide.

Access to the platforms and toilets is controlled via a wristband system. You can apply for access to these on the Access Requirements Form.

https://creamfields.us17.list-manage.com/subscribe?u=d5d557fca1808933f3861ecc6&id=4177d5cf1d

Once you have signed up, you will receive a notification when the form goes live.

 

 

 

TRAVEL & PARKING

DISABLED CUSTOMER PARKING.

If you require accessible parking, you must apply in advance and ensure to let us know where you are camping so we can provide you with the appropriate car parking pass. You need to apply for Disabled access parking by completing the Access Requirements Form. Blue Badge holders must register with the Disabled Access Team to get a Disabled Access Car Parking Pass.

Parking in the accessible car park is limited so friends/family arriving in separate vehicles will not be able to use this car park and we advise they buy a general admission Parking ticket.

A car parking pass will be sent to you approximately a week before the Festival. The Disabled Access Car Park cannot be entered without a car pass issued by the Disabled Access Team.

Please note there is no charge for Accessible Parking, however this must be applied for in advance of the Festival.

 

PUBLIC TRANSPORT

There are several different ways you can travel to Creamfields. Due to the location of the transport hub you will enter the Festival via a bridge which is not Wheelchair Accessible, if you are planning on arriving by Public transport please contact the Access team so they can advise.

Please see the TRAVEL pages on this website for more information – this page will be updated regularly.

If you are arriving by public or private buses, then please contact the Access Team ahead of the event for further advice.

 

USEFUL INFORMATION

FIRST TIME AT CREAMFIELDS

We want you to enjoy every aspect of Creamfields, listen to your favourite music and see your favourite acts. The crowds can get very busy so make sure you get your bearings.  Try and find your own space, be considerate to other people and don’t push others.

If you start to feel anxious or the crowd is growing quickly, take your time and try to make your way to the periphery. Read more helpful advice HERE

 

SITE LAYOUT AND GROUND CONDITIONS.

The festival is based on the Daresbury estate, the festival is a greenfield site with very limited hard standing pathways, during inclement weather some areas can become very muddy and wet.

 

The arena is not flat and has some sloping fields.

 

MEDICATION

If you need to bring medication with you, please bring a doctor’s note or a prescription for it if it is not easily recognisable. Don’t be offended if security question the medication you are bringing into the Festival, it is there job to ensure the safety and security of all customers.

We will be able to store medicine in our fridge in the Disabled campsite, we cannot offer refrigerated storage in any of the other campsites.

 

Please email the access team should you need more advice or guidance on any of the above information – access@creamfields.com

 

EFFECT LIGHTING

Smoke machines, strobe lights, fireworks and other effects will be in use at this event. Anyone affected by these should bear this in mind.

 

SECURITY & SAFETY

Crowd Management Personnel are clearly identifiable by their numbered tabards/shirts. They are all issued with a staff handbook so should be able to answer most questions. They are briefed on all aspects of the event and can assist and give information.

In the instance of a site evacuation please ensure that your PA is aware that they are your main point of assistance in an emergency evacuation. Crowd management personnel located near the viewing platform will assist in moving everybody to a place of safety.

 

MEDICAL & WELFARE

Medical and welfare facilities are available to everyone 24 hours at the Festival.

There will be signed First Aid points located across the festival site.

 

 

CONTACT US

Although the websites does contain a lot of information we understand that’s some customers will need to contact us directly.   The access department is currently closed, however, someone will respond in due course.

Access Team Email:-  access@creamfields.com

 

During the week leading up to and during the Festival the Access Team will be on site, we may not be able to respond to your enquires.

 

 

 

Can I Bring A Suitcase?

Yes you can if you have purchased a camping ticket, but remember Creamfields is in the middle of a field, we recommend bringing a rucksack instead.

Day ticket holders can bring a bag no bigger than an A4 piece of paper.

What can I and can’t I bring to Creamfields?

Take a look below at what you can and can’t bring to Creamfields

  • All persons, ticket holders as well as guests, press and media must be searched on entry
  • No person is permitted on site without a valid ticket or pass
  • All tickets must be carefully checked prior to entry on to site
  • The promoter does not store prohibited items. Items confiscated will be discarded.
  • The promoter is not responsible for abandoned items
  • The event management reserve the right to refuse any item not detailed above that they deem inappropriate or dangerous to bring in to the event

Disabled customer campsite

How to apply for Disabled Access

To apply for Access, you must first purchase a standard Festival ticket for however long you wish to attend, we then ask you to apply for the Disabled access facilities and your PA ticket if required- you can do all of this by completing our online Access Requirements form.

Personal Assistant Ticket (PA)

If a customer is unable to attend the festival without the support from a PA then we will provide an additional PA Ticket at no extra cost.

This must be applied for in advance via the Access Team please complete an Access Requirements form.

DO NOT BUY A TICKET FOR YOUR PA AS THIS WILL NOT BE REFUNDED.

Access Campsite

Our accessible campsite is available to customers who are unable to camp in the standard campsites or who need access to the facilities they require.

Facilities we provide in the disabled customer campsite:
• Accessible unisex toilets
• Standard unisex toilets
• Fresh water points
• Fridge for any medication that may need to be kept cold
• Electrical charging points for wheelchairs or scooters

For more information contact the Access team.

Disabled Access Parking

Disabled access parking is available for those that require it, it is located near the Disabled Access Campsite and Arena, there is no charge for those requiring accessible parking. Parking must be applied for in advance of the event, once approved for the scheme we will send you a pass to gain entry to the car park. Blue Badge holders must apply in advance a Blue Badge alone will not be valid for entry.

 

Wheelchair Accessible Viewing Platforms

Some of our stages have wheelchair accessible viewing platforms with Accessible toilets and charging points, the exact locations of our platforms will be shared in our Access Guide which will be published on the website a week before the event.

Accessible Toilets

Accessible toilets will be available inside the Arena, their locations will be shared in our Access Guide, you can always find an accessible toilet at the Disabled customer viewing platform, and in the Disabled customer campsite.

 

Medication Advice

If you need to bring medication with you, we recommend bringing a Doctor’s note or a prescription. Please be understanding if we question what you’re bringing in as it is important to prevent drugs being brought into the event.

On arrival please speak to security and explain the reasons you are bringing your medication to the Festival they will assist you.

Access customers staying in Public Campsites

If you are staying in one of our Public campsites and attending as an access customer it is important to note we can’t provide the same level of accessible facilities, for more advice please contact the Access team ahead of the Festival.

 

Contact the Access Team

Although the website does contain a lot of information we understand that some customers will need to contact us directly here: access@creamfields.com or call 0207 009 3490.

 

To book tickets over the phone

Customers who are unable to book their disabled access ticket(s) online can call Ticketmaster on: 0800 988 4440

 

What forms of ID do i need to bring?

Driving Licence – A full or provisional driving licence which is within date

Passport – A passport which is within date

Any identification card bearing the PASS logo – more information on the pass scheme website

A national photo identity card issued by country of origin (other than the United Kingdom)

Armed Forces PHOTO ID Card

 

*Please note that customers on site may be asked to produce ID at any point during the event so we advise ALL customers to bring valid ID.    In addition, we operate a Challenge 21 policy so please ensure you bring an acceptable form of proof of age ID.

What age do you need to be to attend Creamfields?

Creamfields UK is strictly an 18’s and over event, and we will be operating a strict Challenge 21 policy at the entrances / bars and spot checks will be in operation around the festival site.  Please ensure you bring acceptable forms of valid ID, these are:-

o    An in date photographic driver’s license or provisional licence,

o    A valid passport (not a photocopy). Out of date passports will NOT be accepted.

o    A Proof of Age Standards Scheme Card (showing the PASS hologram) more information on the pass scheme website.

o    An in date Armed Forces Photo ID Card

o    A national photo identity card issued by country of origin (other than the United Kingdom)

 

*Please note that customers on site may be asked to produce ID at any point during the event so we advise ALL customers to bring valid ID. In addition, we operate a Challenge 21 policy so please ensure you bring an acceptable form of proof of age ID.

Can I bring glass / mirrors?

No glass is allowed at Creamfields. This includes perfume, foundation bottles, aftershave and mirrors. These are prohibited items and will be confiscated at the entrance (please note there is no facility to leave your belongings and collect after the show) so please double check before you arrive at the show.

*Small make up compact mirrors are acceptable.

Can I bring a Gazebo to Creamfields?

No, please understand we have thousands of campers on site and even though they look pretty, unfortunately we don’t have enough space for you to erect a gazebo.

How much alcohol can I bring?

Alcohol may only be brought into the festival if you are camping. There is a limit of 24 cans and a 1 litre plastic bottle of spirit or wine per person. Any alcohol in glass bottles must be decanted into plastic bottles. Cans can be mixed – e.g. 12 cider and 12 lager and they may be loose (not in a crate) but must not exceed 24.

 

Please note that alcohol may not be brought into the event Arena which will be enforced upon entrance into the Arena.

Strictly NO kegs allowed.

What facilities will there be on the campsite?

The Campsites will be filled with everything you need to make your stay as comfortable as possible. You will have access to various food and non-food concessions, phone charging units, lockers, a camping supplies store, a general store, Co-op store. First Aid, Welfare Chill Out and information hubs are also located at the event – please head to one of our signposted campsite hubs where you will be assisted.

Free Water taps are located around the campsite and the event arena. We recommend customers bring recyclable water bottles and re-fill at the free drinking water taps on site.

Hot showers and ‘proper’ toilets come as part of the package for Gold, Silver, Bronze and Dreamfields & Pre-Pitch & Party bookers.

 

If you have a standard camping ticket and would like to add on Club Class (which gives you access to hot showers, proper toilets and pamper area, please click here to purchase https://clubclassevents.com/festivals/creamfields/

What happens if my deposit scheme payment declines or defaults?

If your payment is declined or you do not have enough funds in your account then you will need to contact Ticketmaster to bring the account up to date. Your ticket will be held but will not be posted to you until you have paid the full amount.

Please ensure you contact Ticketmaster to advise of any changes to your card details to avoid this happening e.g. account closure or change of card number/expiry date.

If you have any concerns at all about your deposit scheme, please contact Ticketmaster directly for guidance.

Please head to https://help.ticketmaster.co.uk/hc/en-us/articles/360006454593-Creamfields  for more info.