Frequently Asked Questions



All topics

When do my deposit payments come out?

For a full breakdown of deposit payments and instalment dates, please click here.

When will I receive my ticket?

Tickets will be posted throughout July & August and could arrive up to a week before the event.  If you have any concerns regarding your tickets please contact the ticket agent you purchased your ticket from.

Where can I charge my phone?

Charge Candy is back once again, keeping you in touch with your friends all festival long.
It’s all about portable chargers, charge your phone while you party and don’t miss a thing.

Buy in advance for a special discount and collect one full charger per day, keep the party going all night.
Get yours before they sell out

What are the opening & closing times for Creamfields?

Can I Wear A Mask To Creamfields?

Masks are strictly not allowed at Creamfields.

Can I Bring A Suitcase?

Yes you can if you have purchased a camping ticket, but remember Creamfields is in the middle of a field, we recommend bringing a rucksack instead.


Day ticket holders can bring a bag no bigger than an A4 piece of paper.

Can I bring glass / mirrors?

No glass is allowed at Creamfields. This includes perfume, foundation bottles, aftershave and mirrors. These are prohibited items and will be confiscated at the entrance (please note there is no facility to leave your belongings and collect after the show) so please double check before you arrive at the show.

*Small make up compact mirrors are acceptable.

Can I bring a Gazebo to Creamfields?

No, please understand we have thousands of campers on site and even though they look pretty, unfortunately we don’t have enough space for you to erect a gazebo.

When will Dreamfields go on sale?

Dreamfields accommodation and Pre-Pitch tents are on sale now, click here for more info

Please note:-

Festival Tickets are not included in your accommodation price, and must be booked separately. Everyone staying in your Dreamfields accommodation must have a 2, 3 or 4 day Creamfields Camping ticket (Standard, Bronze, Silver or Gold) to gain entry.

Dreamfields & Pre-Pitch accommodation sells out well in advance of the festival so if youre wanting to stay in Dreamfields or Pre-Pitch campsites we advise you to do this as soon as possible.  Some accommodation options have already sold out for 2020!

What is the difference between a Gold, Silver and Bronze ticket?

We have several different ticket packages ranging from Standard / Bronze / Silver / Gold, click here for more info on what each different ticket package includes.

What is Pre-Pitch & Party?

Pre-Pitch & Party is a an all camping package.

If you don’t want the hassle of lugging your tent and prefer a more leisurely and luxurious festival experience arriving onsite to your pre-erected accommodation then ‘Pre Pitch & Party’ is for you. This private campsite located next to our Campsite Village and Arena Entrance is as close to the party as you’re going to get.

You will need at-least a Bronze camping ticket, (anyone with a Gold & Silver ticket can access Standard camping) which you can buy at the same time as your accommodation. If you have already purchased a Bronze camping ticket, just order your chosen accommodation below. Or if you’ve already bought a Standard camping ticket, you will need to contact your ticket agent to upgrade to Bronze, Silver or Gold before booking your accommodation.

For Questions or Accessibility requirements – please email [email protected] or call VIP Nation on +44 (0)207 009 3484 before booking. 

I have a question regarding Dreamfields, who can help with this?

If you have a question regarding booking Dreamfields or a booking you have already made, please email [email protected] or call +44 (0)207 009 3484

What age do you need to be to attend Creamfields?

Creamfields UK is strictly an 18’s and over event, and we will be operating a strict Challenge 21 policy at the entrances / bars and spot checks will be in operation around the festival site.  Please ensure you bring acceptable forms of valid ID, these are:-


o    An in date photographic driver’s license or provisional licence,

o    A valid passport (not a photocopy). Out of date passports will NOT be accepted.

o    A Proof of Age Standards Scheme Card (showing the PASS hologram) more information on the pass scheme website.

o    An in date Armed Forces Photo ID Card

o    A national photo identity card issued by country of origin (other than the United Kingdom)


*Please note that customers on site may be asked to produce ID at any point during the event so we advise ALL customers to bring valid ID. In addition, we operate a Challenge 21 policy so please ensure you bring an acceptable form of proof of age ID.

Where is Creamfields?

The location of Creamfields is Daresbury, Cheshire UK (In between Liverpool and Manchester). Please click here for more information on travel to the festival site.

What can I and can’t I bring to Creamfields?

Take a look below at what you can and can’t bring to CreamfielDS

  • All persons, ticket holders as well as guests, press and media must be searched on entry
  • No person is permitted on site without a valid ticket or pass
  • All tickets must be carefully checked prior to entry on to site
  • The promoter does not store prohibited items. Items left at the gates will be discarded. The promoter is not responsible for abandoned items
  • The event management reserve the right to refuse any item not detailed above that they deem inappropriate or dangerous to bring in to the event

I haven’t got a question but I’ve got a great idea!

If you think you’ve got a great idea for Creamfields, we’d love to hear from you!

Please email us:  [email protected]

What are the acceptable forms of ID?

Driving Licence – A full or provisional driving licence which is within date

Passport – A passport which is within date

Any identification card bearing the PASS logo – more information on the pass scheme website

A national photo identity card issued by country of origin (other than the United Kingdom)

Armed Forces PHOTO ID Card


*Please note that customers on site may be asked to produce ID at any point during the event so we advise ALL customers to bring valid ID.    In addition, we operate a Challenge 21 policy so please ensure you bring an acceptable form of proof of age ID.

Working at Creamfields

Bar Staff

To declare your interest in working on our bars at Creamfields, please send an email to [email protected] with your name, contact number and a copy of your CV

Festival Traders

Non Food Concessions:-

If you are interested in operating a concession (non-food only) at this year’s festival, please contact Lyndsey Doel @ 5D Events, email: [email protected] for further information

Food Concessions:-

If you are interested in operating a food concession at this year’s festival, please contact Beth Greaves @ D&J Catering, email: [email protected]  / Tel: 0116 247 8177


Festaff have numerous roles available for volunteering at the festival including Bar Assistant, Gate Steward/Wristbanding, Info Point Personnel

Applications will be available through their website in 2019

What is the site postcode?

Putting the postcode into a sat nav or online mapping system is not advisable as there are road closures and diversions in place during the festival. Instead, head for junction 11 or 12 off the M56 and follow event signage.

What is the nearest train station?

The nearest train stations to the Creamfields site are Runcorn Station, Warrington Central, and Liverpool Lime Street, all of which are connected to the main line and have shuttle buses in operation. Those travelling to Warrington Bank Quay Station will need to walk 5 mins to Warrington Central station to board a shuttle bus.


Is there a shuttle bus service in operation?

Creamfields shuttle buses will be running throughout the festival weekend, taking you directly to and from the festival site. Operating between Liverpool (St Georges Plateau), Manchester (Stand TE at Stevenson Square) and Warrington (Bus Interchange – Golden Square), with a return service only available from Creamfields to Runcorn* (Train Station) & Widnes* (Town Centre).

To avoid delays, book your shuttle bus in advance. Alternatively, you can purchase tickets on the day (excluding Manchester). After the festival, you may purchase bus tickets to all the above locations on the day from the Shuttle Bus Box Office, located over the bridge on Chester Rd (A56). Follow event signage.

*Pre-booked tickets not available on this route, please purchase from Shuttle Bus Box Office.



Is there a taxi rank at the event?

Yes, there is a designated taxi rank at the festival site. This is located at the North entrance ONLY. Do not attempt to catch a taxi at the South entrance as there are no taxis or pick up/drop off points at this entrance. Please follow all event signage and/or ask a steward to point you in the right direction.

Is there going to be a car park at the festival? How much does it cost?

You can pay for your parking in advance from Ticketmaster as an add-on to your Creamfields ticket purchase. Advance prices are £15 for 4 & 3 Day Campers and £10 for 2 Day Campers.

You can purchase your Car Park pass here.

If you have not paid in advance for your parking, then you can pay on site when you arrive, there is plenty of space. On the day prices are £20 for 4 & 3 Day Campers, £15 for 2 Day Campers and £10 per day for Day Ticket holders.

* Please note Day only parking tickets cannot be purchased in advance and must be paid for on the day.

*Please note you can still pay on the day but price will vary from above.

Free parking is provided to Gold, Silver & Dreamfields ticket holders.

Travelling by air

If you are travelling to Creamfields from overseas then book your flights to either Liverpool John Lennon Airport (just 30 mins away) or Manchester Airport (25 mins away).   You can book a taxi from the airport direct to the drop off area of the festival site or alternatively hire cars are available from the airport.

When is Creamfields?

Creamfields UK 2020 is a 4 day festival and takes place across the August Bank Holiday weekend on Thursday 27th, Friday 28th, Saturday 29th and Sunday 30th August 2020 in Daresbury, Cheshire in the North West of England, in between Liverpool and Manchester.

Who will be playing at Creamfields?

Our first headliner announcement for Creamfields 2020 – Armin van Buuren returns to Creamfields as our South Stage Headliner, Saturday 29th August.

Follow us on any of the below to be the first to hear about line up announcements:-

FB –

Twitter – @Creamfields

IG – CreamfieldsOfficial

Or sign up to our newsletter on www.creamfields/signup

Where can I buy a ticket?

A full list of official ticket agents and which tickets they offer can be found here.

Can I leave the event site and then come back (i.e. are there pass-outs)?

There are no pass outs at Creamfields.

If you have a camping ticket and you leave the festival site you WILL NOT BE ALLOWED RE-ENTRY

If you have a day ticket and you leave the festival site you WILL NOT BE ALLOWED RE-ENTRY

If you have a 2 day ticket WITHOUT camping you WILL NOT BE ALLOWED RE-ENTRY ON INDIVIDUAL DAYS. On leaving the event after Saturday you will need to produce the Sunday ticket to gain re-entry on Sunday

Filming & Photography

Professional recording equipment is strictly prohibited on the festival site.

You will be allowed to bring non-professional cameras into the event. However, you must obtain permission to bring a professional camera (SLR) into the event please email [email protected] for further details.

Is glass allowed on site?

No, you must decant any liquids into plastic bottles. We advise you do this before you arrive to site. Alternatively, a decanting station is provided and liquids brought on site will need to be decanted here into plastic bottles.

This includes drinks, perfume, aftershave etc.

Is there anywhere I can take my prescribed medication?

Yes, the Event Site hospital. If you need to bring medication in you will need to support this with an up to date prescription and the medication is kept in its original packaging.

If you have problems on entry please speak to a security manager  / supervisor and show them all your documentation. If there are no issues on arrival you can go straight to the Medical site and ask for your medication to be stored there.

My 18th birthday is during the festival – Can I still attend?

We’d love for you to spend your 18th birthday with us! You can still attend provided you are 18 or over on the day you wish to enter the festival site. You can also buy your ticket before your 18th birthday.

For example, if your 18th birthday falls on Saturday 24th August then you would only be able to enter from the Saturday onwards. You would not be allowed entry on the Thursday or Friday.

Do I need another ticket if I buy a Dreamfields package?

Dreamfields accommodation can be purchased seperately from your festival ticket or you can purchase your festival ticket and Dreamfields accommodation together in one transaction [please click here for more info]. If you have purchased Dreamfields accommodation you will receive confirmation of your booking from VIP Nation (you will not receive a separate ticket) which you will need to bring with you along with your festival ticket (which gets you access into the show).

E.g. If you are coming for 4 days then you will need a 4 day standard camping ticket (unless you want to have access to the Hospitality arena as well, in which case you would need to purchase a 4 Day Gold camping ticket).

Disabled customer campsite

How to apply for Disabled Access

To apply for Access, you must first purchase a standard Festival ticket for however long you wish to attend, we then ask you to apply for the Disabled access facilities and your PA ticket if required- you can do all of this by completing our online Access Requirements form.

Personal Assistant Ticket (PA)

If a customer is unable to attend the festival without the support from a PA then we will provide an additional PA Ticket at no extra cost.

This must be applied for in advance via the Access Team please complete an Access Requirements form.


Access Campsite

Our accessible campsite is available to customers who are unable to camp in the standard campsites or who need access to the facilities they require.

Facilities we provide in the disabled customer campsite:
• Accessible unisex toilets
• Standard unisex toilets
• Fresh water points
• Fridge for any medication that may need to be kept cold
• Electrical charging points for wheelchairs or scooters

For more information contact the Access team.

Disabled Access Parking

Disabled access parking is available for those that require it, it is located near the Disabled Access Campsite and Arena, there is no charge for those requiring accessible parking. Parking must be applied for in advance of the event, once approved for the scheme we will send you a pass to gain entry to the car park. Blue Badge holders must apply in advance a Blue Badge alone will not be valid for entry.


Wheelchair Accessible Viewing Platforms

Some of our stages have wheelchair accessible viewing platforms with Accessible toilets and charging points, the exact locations of our platforms will be shared in our Access Guide which will be published on the website a week before the event.

Accessible Toilets

Accessible toilets will be available inside the Arena, their locations will be shared in our Access Guide, you can always find an accessible toilet at the Disabled customer viewing platform, and in the Disabled customer campsite.


Medication Advice

If you need to bring medication with you, we recommend bringing a Doctor’s note or a prescription. Please be understanding if we question what you’re bringing in as it is important to prevent drugs being brought into the event.

On arrival please speak to security and explain the reasons you are bringing your medication to the Festival they will assist you.

Access customers staying in Public Campsites

If you are staying in one of our Public campsites and attending as an access customer it is important to note we can’t provide the same level of accessible facilities, for more advice please contact the Access team ahead of the Festival.


Contact the Access Team

If you have any questions relating to access or would like to register for the scheme please contact us on [email protected] or call 0207 009 3490.


To book tickets over the phone

Customers who are unable to book their disabled access ticket(s) online can call Ticketmaster on: 0800 988 4440


Viewing platforms

The viewing platforms are for those who are unable to see the concert in any other way. This is most relevant to wheelchair users, those unable to stand for long periods or people who struggle with being in crowds. It is for this reason that we give all guests in this situation priority in accessing the platforms.

If this applies to you, you can take your personal assistant with you. In extremely busy periods, we may ask your PA to move to the back of the platform if you do not need direct one-to-one support. The viewing platform is available on both Main stages.

Customers who require access to the platform are required to book in advance. The viewing platform operates on a first come first served basis so access is not guaranteed every time. Once the platform is full we will operate a one in one out process. All viewing platforms are strictly no smoking.

Accessible toilets

Accessible toilets are available at the viewing platform, in the disabled customer campsite, some sanitation points in the arena and at the sanitation points in the main campsite.

Medication advice

If you need to bring special medication with you, please bring a doctor’s note or a prescription for it if it is not easily recognisable. Please click here for more information.

Contact the Disabled Access Team

If you have any questions relating to access or would like to register for the scheme please contact us on [email protected] or call 0207 009 3490.

If you have any questions on disabled access tickets or facilities at the festival please call 0207 009 3490. Please do not call this number to book disabled access tickets. It is an information line only.

Our office opening hours are 9am – 6pm Monday to Friday.

We use the contact number above for all of our outdoor events and it is extremely busy all year round. If you cannot get through, leave a message with your name, number and nature of your enquiry and we will call you back by the end of the next business day. Do not leave multiple messages as this will only slow the process down.

To book tickets over the phone
Customers who are unable to book their disabled access ticket(s) online can call Ticketmaster on: 0800 988 4440

Where can I access or report lost property?

There is a designated Lost Property cabin on site for you to enquire about or report lost property. The Lost Property cabin is located next to the welfare and medical tent at the crossing between the arena and the campsite village.

If you lose something on site at the festival, please complete our lost property form here.

You can email [email protected] to enquire over the item(s) you may have lost. Please note that this email address is only monitored until the end of September so you must enquire in a timely fashion.

After this, all unclaimed lost property will be donated to charity or discarded.

Where can I find a cash machine (ATM)?

ATMs will be available across the festival site. Exact on site locations of these cash machines will be made available later in 2020 and located on the site maps on site.

Is there anywhere that I can get dry or warm?

The tents and arenas will be dry but if you need assistance please go to the Welfare and Information Tent.

How can I make a complaint?

Please email [email protected] during or after the festival.

What facilities will there be on the campsite?

The Campsites will be filled with everything you need to make your stay as comfortable as possible. You will have access to various food and non-food concessions, phone charging units, lockers, a camping supplies store and a general store. Information and welfare will be available – please head to one of our signposted campsite hubs where you will be assisted.

Water taps are located around the campsite and the event arena. We recommend customers bring recyclable water bottles and re-fill at the drinking water taps on site. First aid is also available and clearly signposted.

Hot showers and ‘proper’ toilets come as part of the ticket price for Gold, Silver, Bronze and Dreamfields & Pre-Pitch & Party.

Are the campsites safe?

Security on the campsites will be of utmost importance. There will be locker facilities and regular security + police patrols as well as CCTV monitoring, campsite information hubs and festoon lighting throughout. Please notify a member of security or a steward if you notice any suspicious behaviour in the campsites.


With over 60,000 people camping at Creamfields we need everyone to take an active role in keeping Creamfields safe and friendly and we need your help to do this. We’re asking people to look out for each other, it’s that simple. If you see someone looking worse for wear or on their own and they look like they need some help then do the right thing, go over, check they’re okay and please alert a member of staff or security if you’re concerned, it really could make a difference.

Are campervans or caravans allowed?

No, sorry you cannot bring your campervan – the campsites at Creamfields are tented only. If you purchase a Camping ticket then you must camp within our campsites.

You may not camp in the car parks or sleep in your car.

Will there be food and drink concessions in the campsite?

Yes, there will be various catering units in the campsite. A full range will be available including vegetarian and vegan. If you have any specific dietary concerns, please contact as us at [email protected] for guidance.

What if I cannot find my tent after the concert?

All Campsites are colour coded, so ensure you make a note of the campsite colour that you have pitched in and try and make a good visual reference before you leave your tent, perhaps use a flag to distinguish your tent from the others. If you can’t find it speak to Welfare and Information or go to your campsite hub where the staff will be able to assist.

Can I have a fire or BBQ on the site?

Fires are strictly prohibited on site but we will provide a designated BBQ area.

Gas stoves/cylinders are NOT permitted in the campsite. The recommended cooking stoves are any solid fuel type such as: Disposable BBQ’s or Hexi Stove with a solid fuel block. Petrol fuelled cookers and generators will not be permitted in any campsite. Please use designated BBQ areas. DO NOT attempt to use stoves or disposable BBQ’s inside or near your tent.


Carbon monoxide (CO) is a colourless, odourless, highly poisonous gas that can kill in minutes. Never take a portable barbecue – or lit charcoal – into an enclosed space like a tent.

If you think you have potentially be exposed to carbon monoxide gas from a BBQ or gas powered heater whilst at the festival, please contact a steward immediately.

Symptoms of carbon monoxide poisoning include:





Tiredness and confusion

Stomach pain

Shortness of breath and difficulty breathing

What camping options are there?

There are several options available to you for camping at Creamfields. Standard Camping, Gold, Silver & Bronze Camping, Dreamfields Luxury Camping or Pre-Pitch & Party.

For more information on our Gold, Silver & Bronze options, click here.

For more information on our Dreamfields Luxury Camping options, click here.

For more information on our Pre-Pitch & Party options, click here.

Disabled Campsite access – You will need to apply for access to disabled customer facilities and/or a free PA ticket, if required. Please send us your name and contact details to [email protected]

I have a Gold/Silver/Bronze/Dreamfields package – Can I visit my friends in the Standard Campsite?

Yes, you can! You will be able to visit the Standard Campsite with these tickets. However Gold/Silver/Bronze/Dreamfields + Pre-Pitched & Party Campsites, are off limits to Standard ticket holders.

Are there any showers in the campsite?

For those with Gold and Silver Camping tickets, or if you have purchased a Dreamfields Camping package, hot showers, access to luxury toilets and the pamper tent which includes straighteners, hair dryers, mirrors etc. are all included within your ticket package and can be found within the Gold & Silver campsite.

For those with Bronze tickets, your ticket includes access to the Hot Showers & Luxury toilets both of which will be located in the Bronze campsite and Pre-Pitched & party campsite.

Are there any lockers for my valuables?

We will be providing pre-bookable lockers for you to make sure that any valuables you may have can be kept safe over the festival weekend. The lockers will be located within the campsite village and so are only available to camping ticket holders. 

You can pre-book lockers here.

If you are a day ticket holder, a cloakroom facility is available and located at the main entrance into the event arena. This facility can be paid for on the day – no pre-book available.

How much alcohol can I bring?

Alcohol may only be brought into the festival if you are camping. There is a limit of 24 cans and a 1 litre plastic bottle of spirit or wine per person. Any alcohol in glass bottles must be decanted into plastic bottles. Cans can be mixed – e.g. 12 cider and 12 lager and they may be loose (not in a crate) but must not exceed 24.


Please note that alcohol may not be brought into the event Arena which will be enforced upon entrance into the Arena.

Strictly NO kegs allowed.

Will there be a general shop in the campsites? What will be sold there?

Yes, there will be a general campsite shop and a pharmacy located in the campsite village where you will be able to top up your essential needs for the festival weekend. Items available may include the following:

Air Mattresses, Antihistamines, Aspirin, Batteries, Camping Supplies, Cigarettes, Condoms, Confectionery, Foil Blankets, Hand Wipes, Ibuprofen, Lighters, Sanitary Products, Sleeping Bags, Soft Drinks, Sun Lotion/After-sun, Sunglasses, Toilet Roll (!), Toothbrushes, Toothpaste, Water…. and more.

Can I stay in a hotel if I have a Camping ticket but do not want to camp?

Sadly, there are strictly NO pass outs at Creamfields. Therefore, if you wish to stay in hotel then you will need to purchase a Day ticket or a 2 Day Non-Camping ticket.

Alternatively, try our Dreamfields campsite with various options for on-site accommodation. Click here for more details.

I’ve been told by the ticket outlet that I need to collect tickets on the day

If you have been instructed to collect your tickets on site, please head to the relevant box office to collect. Day ticket holders collect at the NORTH box office. Weekend camping ticket holders collect at the SOUTH box office. Please have photo I.D. ready to show at the box office and follow the instructions given to you from your ticket agent.

What happens if my deposit scheme payment declines or defaults?

If your payment is declined or you do not have enough funds in your account then you will need to contact your ticket agent to bring the account up to date. Your ticket will be held but will not be posted to you until you have paid the full amount.

Please ensure you contact the ticket agent you purchased your ticket from to advise of any changes to your card details to avoid this happening e.g. account closure or change of card number/expiry date.

If you have any concerns at all about your deposit scheme, please contact your ticket agent directly for guidance.

Please head to for more info.

Can I buy a Thursday or Friday day ticket?

You can now buy Friday day tickets, 2 day non-camping tickets (Friday & Saturday) & 3 day non-camping tickets (Friday, Saturday, Sunday) .

If you wish to attend the festival on Thursday you must purchase 4 Day Camping ticket.