For all information on your first time at a festival, head to our ‘Festival First Timer’ page: creamfields.com/firsttime

HELP TENTS

If you need help then visit one of the onsite ‘HELP TENTS’, located in the Campsite village and open 24 hours a day, you will also find them dotted around the event arena. Supporting our existing medical, welfare and other assistance provisions on site, our trained staff are on hand to help with anything you need whether that be, losing your friends, feeling unwell, personal safety, needing a bit of space to chill out or just needing to know where the nearest water point is, whatever it is our friendly teams are on hand to assist, and if they can’t answer your question….they know someone who will!

In addition we have ‘HELP TENTS’ located inside the event arena, operating as additional support units for our medical and security teams onsite. Staffed by trained professionals including paramedics these hubs are to ensure that medical and safety help or assistance is available and close by for festival goers if they you need it.

INFO HUBS

Our ‘INFO HUBS’ have been created as a meeting point for campers, a place you can go for help, assistance, a rest or even just to find out if there’s been a change to the set times – the Hubs are located in the campsites and staffed 24 hours by our friendly staff who are there to help. They might even make you a brew!

If you’re camping be sure to check out the Campsite Village. When you fancy a chill out, it’s the place to go; with an array of hammocks for you to kick back on and shelter if the weather turns.  If you’re a Gold ticket holder your oasis lies in the Hospitality arena with a number of indoor and outdoor seating areas.

We recommend that if you are prescribed medication and have been advised to use these continuously, please ensure you bring them with you and take them as prescribed. It’s worth noting that we DO allow prescribed medication on site. This has to be in your name and your ID may be asked to prove who you are.

ALL medication should be in the correct packaging, and any loose medication not in the correct packaging will not be allowed into the festival.

If you have specific medication which requires refrigeration this can also be stored at the Medical Centre on site and must be labelled with the customer’s name and contact details.