We will contact you via email within 1 week of the festival with a full information pack.
You will need to contact the ticket agent you purchased your ticket from directly, customer service contacts details below.
- Pay just £20 to secure your ticket. Once you’ve paid the first £20, the following payments will be taken from your card
- Payments will be taken on the 1st of each month
- Check how much each payment will be on the table
- Make sure you have enough cash in your account when it’s due
- If the card payment fails you may lose your ticket, make sure you’ve got enough in your account to cover the payment
- Make sure the card you first used is still valid. Payment is taken from the card you first used to secure your ticket. If your card has expired or you have lost or cancelled it,
- we won’t be able to take the next payment and you could lose your ticket. Please contact Ticketmaster directly before the next payment is due if this is the case.
- Please note that it may take a few days for your payment to come out of your account. Please be patient, if you have any concerns please contact Ticketmaster customer service who can advise.
For more information about residents click below for info
What’s included with my Camping Ticket?
Bronze
Bronze tickets give you access to the Bronze campsite only which includes hot showers, ‘proper’ toilets and a 24-hour info hub. Please note ONLY BRONZE TICKET HOLDERS will be allowed access into the Bronze campsite.
Silver
Silver tickets give you access to the Gold/Silver campsite which includes access to hot showers, ‘proper’ toilets, 24-hour info hub, Pamper tent + free car park pass.
Gold
Gold tickets give you access to the Gold/Silver campsite which includes access to hot showers, ‘proper’ toilets, 24-hour info hub, Pamper tent + free car park pass + access to the exclusive Gold Hospitality Arena where x1 complimentary meal will be served each day and features indoor and outdoor seating areas, exclusive concessions and services which includes cocktails, makeup, hair and glitter tent to enjoy the festival in style*
** All festival tickets include access into the event itself.
What’s included with my Day Ticket?
Gold Day
If you are purchasing a Gold Day ticket – you get free car parking plus access to the exclusive Hospitality Arena on site which will serve you up x1 complimentary meal each day. The Hospitality Arena also includes ‘proper toilets’, indoor and outdoor seating areas, leather sofas, wooden flooring, plus access to various exclusive concessions inside the hospitality arena*
Standard Day
If you are purchasing a Standard Day ticket – you get access to the Main Even Arena
**Gold, Silver and Bronze tickets do not include Dreamfields or Pre-Pitch accommodation, if you wish to book Dreamfields or Pre Pitch accommodation, this needs to be booked separately.*** Chargeable
A full list of official ticket agents and which tickets they offer can be found here. Please only purchase from an official ticket agent listed on our website. If purchasing elsewhere eg. secondary ticket sites, social media etc, there is no guarantee that the ticket you are purchasing is legitimate
Camping ticket customers
Campsite items apply to customers with a camping ticket only. Please note no bags bigger than A4 can be brought into the event arena
Day ticket customers
Day ticket holders should refer to the Event Arena column and notes column only.
PLEASE NOTE – Day ticket holders can bring a bag no bigger than an A4 piece of paper.
Creamfields 2024
Thursday 22nd – Sunday 25th August 2024 – Bank Holiday Weekend
If you wish to contact someone at Cream HQ please email info@cream.co.uk
Please note if you have a specific question regarding your ticket purchase please contact the ticket agent you purchased with as we are unable to access your booking, your ticket agent will be able to access your booking and help with your query. A list of Ticket Agent customer service contacts can be found at the bottom of this page https://creamfields.com/tickets
Please click the link below for any questions that you have about access.
Creamfields North is located just between Liverpool and Manchester in the beautiful Cheshire countryside (Daresbury, Cheshire) and couldn’t be easier to get to, whatever your mode of transport.
Please email info@cream.co.uk
There are no pass outs at Creamfields.
If you have a camping ticket and you leave the festival site you WILL NOT BE ALLOWED RE-ENTRY
If you have a day ticket and you leave the festival site you WILL NOT BE ALLOWED RE-ENTRY
If you have a 2 or 3 day ticket WITHOUT camping you WILL NOT BE ALLOWED RE-ENTRY ON INDIVIDUAL DAYS. On leaving the event after each day you will need to produce the ticket for the next day to gain re-entry
Working at Creamfields
Bar Staff
To declare your interest in working on our bars at Creamfields, please send an email to jobs@cream.co.uk with your name, contact number and a copy of your CV
Festival Trader
NON FOOD CONCESSIONS
If you are interested in operating a concession (non-food only) at this year’s festival, please contact Lyndsey Doel @ 5D Events, email: info@5dcuk.com for further information
FOOD CONCESSIONS
If you are interested in operating a food concession at this year’s festival, please fill out this form from D&J Catering who will respond to your request: https://www.djcatering.co.uk/events/ Tel: 0116 247 8177.
Volunteering
Festaff have numerous roles available for volunteering at the festival including Bar Assistant, Gate Steward/Wristbanding, Info Point Personnel.
Alternatively email them on info@festaff.co.uk
If you think you’ve got a great idea for Creamfields, we’d love to hear from you!
Please email us: info@cream.co.uk
Creamfields UK is strictly an 18’s and over event, and we will be operating a strict Challenge 21 policy at the entrances / bars and spot checks will be in operation around the festival site. Please ensure you bring acceptable forms of valid ID, these are:-
o An in date photographic driver’s license or provisional licence,
o A valid passport (not a photocopy). Out of date passports will NOT be accepted.
o A Proof of Age Standards Scheme Card (showing the PASS hologram) more information on the pass scheme website.
o An in date Armed Forces Photo ID Card
o A national photo identity card issued by country of origin (other than the United Kingdom)
*Please note that customers on site may be asked to produce ID at any point during the event so we advise ALL customers to bring valid ID. In addition, we operate a Challenge 21 policy so please ensure you bring an acceptable form of proof of age ID.
There will be a full range of Official Merchandise available to buy on site at Creamfields from several official outlets. You can find the location of these on the site map or in the app.
Alternatively you can buy merchandise online here:
other info + faq categories:
