Access Customers

Access at Creamfields 2024

At Creamfields we aim to create an event that’s truly accessible for all, which is why – for the past 15 years we have been working in close partnership with Attitude is Everything to achieve this goal.

A charity set up to help improve deaf and disabled people’s access to live music, as well as to support the music industry in making live music events more accessible, Attitude is Everything started life as a pilot project in 2000, growing into a fully independent charity which is now part of the Arts Council England’s National Portfolio of organisations.

Creamfields has a dedicated Access Team whose expertise is to improve the experience for Access Customers as well as assisting during the lead up to the event, the Accessibility Team will also be at the festival itself ready to help.

Applying for Access

In order to provide the best possible experience, we ask that everyone who wishes to use the access facilities at Creamfields complete and submit an Access Requirements Form this will be live from March 2024, however, in the meantime, access customers can log their details below and once the Access Requirements Application Form is live you will be notified by email, and relevant documentation may be requested.

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We do not sell ‘Disabled or Accessible tickets’, so you will need to purchase your ticket in advance before applying. If you require a PA Ticket, please do not purchase a ticket for your personal assistant as this may not be refunded.

 

Required Documentation

When applying for Access at Creamfields we ask that you provide one of the following forms of documentation which will act as evidence of your requirements. Without this documentation we will be unable to grant you access or provide complimentary PA Tickets.

Please note: If you’re already on the Access database i.e. have previously applied and had an application approved within the last three years (2021 onwards ) you may not need to re-supply documentation.

Accepted Forms of Documentation

  • DLA (Care and / or mobility)
  • PIP (Personal Independence Payment)
  • A Medical Professionals letter (to be reviewed case by case)
  • Armed Forces Independence Payment
  • War Disablement Pension
  • D/deaf or blind registration
  • The Nimbus Access Card
  • Blue Badge (Permitted for parking requests only)

If you do not have one of the forms of documentation listed above, please advise so in the ‘Additional Notes’ box on the form and we’ll be able to advise further. Alternatively, if you do have required documentation but are unable to include it in your application, please confirm if you will forward it to us (by email or post) in the ‘Additional Notes’ box on the form.

All submitted documentation is kept strictly confidential and securely destroyed after processing.

 

Access Database

Whilst submitting your Access Requirements Form, you can choose to join Cream Global Limited’s Access Database. By doing so, once accepted a first time, you will not need to resubmit documentation for a further three years and will automatically be pre-approved for access at our festivals.

Please note: Once approved we will only retain your name and email address. We will never use your information for any other purposes (unless specifically stated) or share this with any third parties.

Timeline

Applications for Creamfields 2024 will be open from February 2024 and will close on Monday 1st July 2024, a member of the team will be in contact prior to this date confirming your application. To avoid any delay, please refrain from re-sending the request more than once.

Once your application has been approved, we will send a confirmation email, detailing the facilities you have requested access to and confirming your PA Ticket (if applicable).

Nearer the event successful applicants will also be sent an email containing a downloadable Access Guide.

 

Access Guide

Everyone who successfully applies for access at Creamfields 2024 will be sent an Access Guide (via email) around 1 week prior to the event, including detailed access information.

The access guide will include:

  • Arrival Information
  • Site Changes and Updates
  • Access Maps (including route distances, charging points, accessible toilets, platform locations and more)
  • Opening Times
  • Access Facilities and more

We recommend saving a copy of the Access Guide for your own reference (once available). No hard copies will be available on-site.

A downloadable copy of the Access Guide will also be available here nearer the event.

*Please note we are unable to confirm specific detailed information prior to this.

Companion / Personal Assistant (PA) Ticket

If a customer is unable to attend Creamfields without the support from a Companion/PA then we will provide an additional ticket at no extra cost. These tickets must be applied for via the Access Requirements Form and can only be approved by members of the Access Team.

Please note: You do not need to purchase a Companion/PA Ticket, however Access Customers will need to purchase a ticket for themselves before applying. We are unable to refund tickets purchased for Companion/PAs.

Companion/PA tickets are provided with the understanding that the Companion/PA is willing and able to assist the access customer throughout their entire stay at the festival. The Companion/PA must be able to perform all requirements as needed by the access customer and must provide assistance to the access customer during an evacuation or other emergency.

We will not send any access wristbands out in advance of the event, details on how to obtain these will be confirmed in the access guide.

 

Event Arena Facilities

Accessible viewing platforms, areas and toilets are provided within the Arena at Creamfields at certain stages. These are controlled by a wristband system, and managed by the Access Arena Manager. To ensure they run smoothly, each location has its own team of stewards and security.

 

Accessible Viewing Platforms and Areas

All platforms have ramp access, wheelchair accessible toilets and charging point available on the main stage viewing platforms. Most of our viewing areas have either standard or accessible toilets, and the locations and details of these will be provided in the Access Guide. Limited seating is also available at each platform.

As platforms/areas have a limited capacity these are strictly for access customers, plus one (1) companion.

We operate our platforms/areas on a first come, first served basis and whilst we try to ensure that we have sufficient space for everyone, demand varies by artist and at times there may be a wait.

Accessible Toilets

Wheelchair accessible and standard toilets are located at all of our viewing platforms and most of our viewing areas.

 

Access Campsite

If attending Creamfields for the weekend, Access Customers can apply (via our Access Requirements Form) to camp in our Access Campsite containing additional Access facilities. By positioning these facilities in one campsite we can ensure that they are serviced, cleaned and maintained regularly.

The Access Campsite is located as close to the Arena as possible, staffed 24 hours, and is where our Access Team are based.

Campsite facilities include:

  • Wheelchair accessible toilets and showers
  • A Changing Places Unit featuring a changing bed, a toilet, sink and a hoist. Please be aware that access customers must bring their own sling. (This unit is not for sleeping.)
  • Standard toilets and showers
  • Drinking water points and accessible sink
  • Waste-disposal point
  • Electrical points for charging wheelchairs or mobility scooters
  • Fridge for secure medication storage
  • Campsite hub and information (where our Access Team are based)

For customers that require an electric power supply to their tent for medical devices this can be requested on application. These requests will only be approved for those that need power overnight at their camping location (eg CPAP machines). You will be asked to provide relevant medical documentation or diagnosis letter for this to be approved.

Group Size

As well as you and your PA, we also allow up to two friends to camp with you in the Access Campsite (a maximum of 4 people including you). You must register the number of your group during the application process so that they are issued with the appropriate wristbands to access the Access Campsite.

Gold and Other Campsites

If you are an Access Customer staying in any of our other campsites including Dreamfields or Pre-Pitch, please notify the Access team in your application. We are still able to provide a PA ticket at no additional charge that will allow the PA to remain with you in these campsites, however these PA tickets will not cover any concessions that come with the upgrades (such as complimentary food).

Also, please be advised that we will not be able to replicate the same facilities as we do in our Accessible campsite, so there may be fewer or no accessible showers or toilets in these campsites. There will be longer distances to walk into the Arena and Campsite village from these campsites.

Assistance Dogs

We recognise ‘Accredited guide dogs and assistance dogs’ as dogs that have received training by an AD(UK) member charity or organisation which are accredited by Assistance Dogs International (ADI) or the International Guide Dog Federation (IGDF).

All applications must provide a copy of an Assistance Dogs (UK) banded ID booklet with details of training and training organisation.

Please note therapy dogs and emotional support dogs are not permitted due to the nature of the event.

 

Travel

We strongly advise planning your journey before leaving for the festival. Specific travel information will be sent out via email to Access customers prior to the event.

If driving, please be wary that road restrictions directing traffic to specific car parks (including our Access Car Park) will be in place during the event. Please ensure you follow the event signage in place and not your sat nav. Please follow the temporary road signs.

For customers arriving via the transport hub by coach or shuttle please be aware that the journey to the festival includes uneven terrain and a bridge with steps.  There will be a pre-bookable shuttle service running from the Transport Hub to the drop off point for Access customers who require this.

 

For those travelling by public transport, please refer to the Travel Section of this website for more information.

Access Car Park

Creamfields has a dedicated Access Car Park located close to the Access Check-In and Campsite. If you require use of this car park you will need to apply for Access Parking (via the Access Requirements Form). The Access Car Park is not located in the North Car Park.

Please note: Blue Badge Holders must register with the Access Team to get an Access Parking Pass.

Access parking is free of charge, but only when applied for in advance.

Parking in the accessible car park is limited, so friends and family arriving in separate vehicles will not be able to use this car park. Instead, we recommend they use one of our other car parks by purchasing a Parking Pass.

Drop Off Pass

If you are being Picked up or Dropped off at Creamfields in a Car or Taxi, you can apply for a Drop Off Pass through our Access Requirements Form. This will allow entry into the Disabled Access Car Park.

Temporary Impairments

Please note that our Access facilities are unable to cater for people with temporary impairments such as broken bones, recovery from surgery, healing injuries or pregnant women.

If you have a temporary impairment, please be aware that there will be a lot of walking at Creamfields and chairs are not allowed into the festival arena.

Effect Lighting

Smoke machines, strobe lights, lasers, fireworks and other effects may be in use at this event. Anyone affected by these should bear this in mind.

Medication

We recommend that if you are prescribed medication and have been advised to use these continuously, please ensure you bring them with you and take them as prescribed. It’s worth noting that we DO allow prescribed medication on site. This has to be in your name and your ID may be asked to prove who you are. We also recommend bringing a copy of your doctor’s letter or prescription and only bring enough for your stay.

ALL medication should be in the correct packaging, and any loose medication not in the correct packaging will not be allowed into the festival. Please do not be offended if security question the medication you are bringing into the Festival, it is their job to ensure the safety and security of all customers

If you have specific medication which requires refrigeration this can also be stored at the Medical Centre on site or in the fridge located in the Access Campsite Hub, all medication must be labelled with the customer’s name and contact details.

Medical and Welfare

Our primary ‘MEDICAL CENTRE’ located near the entrance to the campsite village next to and near to the Steel Yard is open 24 hours a day across the event weekend with a wide range of fully trained medical staff including Doctors, Nurses, Paramedics, First Responders and Mental Health practitioners. Our team are able to deal with the full range of emergency and urgent care medical problems and offers the same range of services as a conventional Emergency Department, including an on-site X-Ray service.

In addition to the primary MEDICAL and WELFARE points, we have various medical response teams positioned across the festival site as well as foot patrols across the campsite and event arena.

How to get help

If you need Medical or First Aid assistance, and if you can, head to the MEDICAL CENTRE on site or approach a member of our First Aid or Medical teams who will be able assist.  If it’s an emergency reach out to the closest member of staff who will be able to contact our Event Control and get assistance to you; only dial 999 as a last resort as this may not be the best way of getting help to you on the festival site.

We don’t recommend that you try to make your own way off site to hospital, access to medical treatment is available on site, you may delay receiving treatment by trying to access health services elsewhere, if the medical site team do feel you need transfer to Hospital services they will make the appropriate arrangements.

Security and Stewards

Security and Stewards are on hand in the Event Arena and in all Campsites.

They have been briefed to offer information, help and support. If you are unwell or require assistance, please approach a member of the Security and Stewarding Team who are clearly identifiable by their numbered tabards/shirts.

In the instance of a site evacuation please ensure that your PA/Companion is aware that they are your main point of assistance in an emergency evacuation. Security and stewards located near the viewing platform will assist in moving everybody to a place of safety.

Ground Conditions / Weather

Creamfields is an outdoor event taking place at Daresbury, Cheshire, it is a greenfield site, with some gravel and hard standing pathways. The Access Campsite, the event Arena and Campsite Village is situated entirely on grass.

It is important to be aware that during inclement weather some parts of the site may be muddy, water-logged or dusty, and may be difficult to navigate around.

The majority of our Access Viewing Platforms/Areas are uncovered so please dress appropriately, and for all weather conditions.

Contact Info Access

If you require further assistance or information that cannot be found on the website, please contact the Access Team via:

Email:  access@creamfields.com

Post: Access Team, Cream Global Limited, Tea Factory, 82 Wood Street, Liverpool, L1 4DQ

Office opening times are: 10am – 5pm, Monday to Friday.