Info + faq

If you have purchased a car parking pass, or you have it included with your ticket, you will receive a physical pass in the post, and you must ensure your booking is up to date with the correct postal address. If you have moved home and would like to update your postal address, you can do this by contacting Ticketmaster via their fan support service.

• Please have your booking reference and other order details to hand when contacting Ticketmaster.

Yes, to book a multi-day shuttle bus ticket you will need to add one shuttle bus ticket to your basket, and then add the additional days listed under ‘Event Extras’

Before getting into a taxi/private hire vehicle

• Always check the Council issued plate on the front/back of the vehicle.  This will tell you which Council has licensed the vehicle.
• Make a note of the details on the plate this includes, plates number, registration number and issuing authority
• Take a picture of the plate on the vehicle
• If you have pre booked a vehicle always make sure that the details you have been provided match the vehicle that you are getting into match.
• Let a third party know details of your journey

Once in the vehicle

• If possible, always sit in the back of the vehicle
• Ask the driver for the badge details, you have a right to know who is taking you home.

If you are approached by a vehicle or someone in the street, offering a lift ignore them as this is classed as touting and is illegal

A vehicle not displaying door signs, licence plates or the driver not wearing their badge, should not be used in case they are bogus, and will be un-checked and un-insured.

REMEMBER ASK WHAT THE FARE IS LIKELY TO BE AND IF IT’S A HACKNEY ASK THEM TO PUT THE METER ON

A LICENSED DRIVER WILL BE HAPPY FOR YOU TO TAKE THE INFORMATION OF THEIR VEHICLE AND BADGE AS IT CONFIRMS THAT THEY ARE A LICENSED DRIVER.

THEY SHOULD ALSO PROVIDE YOU THE NAME OF THE LICENSING AUTHORITY

If you have concerns or a complaint regarding the licensed vehicle or licensed driver you should contact the Council that issued the licence alternatively you can send the details to legalservices@halton.gov.uk where the information will be forwarded to the appropriate authority.

REMEMBER

Take a picture/detail of the vehicle licence number, registration number and issuing authority.

You have a right to feel safe in the vehicle, if you have any concerns contact a family member or friend.

Rough figures of what the fares can be (please note that the fares provided are only rough figures and are based on Halton Borough Council tariff which change after 23:00)

The below fares are also based on a standard vehicle. Fares will increase for a larger vehicle.

Creamfields Site to – Destination ​​​​Before 23:00 ​​​After 23:00

• Runcorn Old Town ​​​£25.00
• Widnes Town Centre​​​ £33.00 ​​​​(+£4 Tolls)
• Warrington Town Centre ​​£25.00
• Liverpool City Centre ​​£72.00 ​​​​(+£4 Tolls)
• Chester City Centre ​​​£72.00
• Manchester City Centre ​​£60.00 ​​​​£75.00

Big Green Coach has a strict “no trolley” luggage policy in place. This policy helps manage storage space fairly and efficiently, especially when coaches are running at full capacity. Trolleys can take up a disproportionate amount of space in the luggage compartments, which can impact other passengers’ ability to store their bags. By limiting certain types of luggage, we can ensure there’s enough room for everyone’s belongings and avoid delays or difficult situations on the day of travel. We kindly ask all customers to respect this policy and travel with manageable luggage where possible.

Car parking passes are per car, not per person. You only need 1 car parking pass if your group is traveling in 1 vehicle.

Gold parking passes are for Gold ticket holders only and are not available for purchase. General car parking passes are available for purchase on your day of arrival or in advance.

Looking for the easiest and most sustainable way to get to Pepsi MAX presents Creamfields? Big Green Coach returns as our official travel partner for the 16th year in a row, offering carbon-neutral return services directly to the festival’s coach park.

Let Big Green Coach take the hassle out of planning your travel so you can focus on what matters! Secure your seat from one of 45 UK pick-up locations and let Big Green Coach do the rest.

WEEKEND RETURN COACH: Choose to arrive on Thursday or Friday. All coaches will return on Monday, hassle-free. You won’t need to worry about being the designated driver or public transport connections.

Pick up locations: Aberdeen, Basingstoke, Birmingham, Bournemouth, Bradford, Brighton, Bristol, Canterbury, Cardiff, Carlisle, Cheltenham, Coventry, Darlington, Dartford (Bluewater), Derby, Dundee, Edinburgh, Exeter, Falkirk, Gillingham, Glasgow, Gloucester, Hull, Leeds, Leicester, London Victoria, Luton, Middlesbrough, Milton Keynes, Newcastle-Upon-Tyne, Newport, Northampton, Nottingham, Oxford, Perth, Plymouth, Portsmouth, Reading, Southampton, Stirling, Sunderland, Swansea, Taunton, Worcester and York.

Travel sustainably with the UK’s largest events travel company from £75. Book in advance to secure your return seat for just £1 and pay the rest in biteszie monthly instalments.

BOOK NOW!

There will be increased security across the festival site including car parks which will include 24 hour CCTV and Mobile Security Patrols.  Please be as vigilant as you would be anywhere else, do not leave valuables on show in your vehicles, and make use of the Safe Storage on site which is located next to Lost Property/Welfare.

Creamfields is located just between Liverpool and Manchester in the beautiful Cheshire countryside (Daresbury, Cheshire) and couldn’t be easier to get to, whatever your mode of transport.

Shuttle buses will be running throughout the days and nights of the festival weekend, taking you directly to and from the festival site. The Creamfields shuttle bus service operates from Liverpool, Manchester and Warrington. With all of our shuttle bus locations connected to major transport hubs, it couldn’t be easier.

Shuttle bus locations

• Liverpool
• Manchester
• Warrington
• Runcorn & Widnes

Directions

The festival is located in Daresbury, Cheshire in the North West of England near to Liverpool and Manchester.

The routes to the festival will be clearly signposted to help avoid traffic congestion and ensure everyone gets maximum time at the festival and minimum time on the motorway.

If you follow the dedicated festival signs to the festival you will get to the site quicker. We advise you to not use sat-nav systems as there will be road closures in place around the festival site.

Journey Times

• Birmingham – 1hr 31min / 81.2 miles
• Bournemouth -4hr 22min / 247 miles
• Bristol – 2hr 48min / 162.7 miles
• Cardiff – 3hr 16min / 183.1 miles
• Chester – 24min / 18.1 miles
• Edinburgh – 4hr 7min / 219.7 miles
• Glasgow – 3hr 48min / 217.9 miles
• Newcastle – 2hr 58min / 164 miles
• Leeds – 1hr 14min / 62.8 miles
• Liverpool – 31min / 19.6 miles
• London – 3hr 40min / 195.4 miles
• Manchester – 39min / 26 miles
• Manchester Airport – 25min / 18.8 miles
• Nottingham – 1hr 51min / 88.1 miles
• Preston – 47min / 35.4 miles
• Swansea – 3hr 51min / 167.9 miles

Taxis

If you are taking a taxi to site, please ensure that the taxi driver follows signs to the Drop Off & Pick Up point. We advise you to only use pre-booked taxis, agree fares in advance of the start of the journey and make a note of the driver ID badge and vehicle plate to report any issues you have to the onsite taxi marshals. If you do use a Hackney cab, make sure that the meter is on and that the driver is aware that they may only drop off at the designated Drop Off point at the festival.

Car Parking

We advise customers to purchase a car park pass in advance which is the cheapest option.  The deadline to pre-book a car park pass is 21st August (14th August for international customers), alternatively you can pay for parking on the day.

• Free parking is included in your package for all Gold & Silver ticket holders and all those who have booked Dreamfields accommodation.
• The price for purchasing a car parking pass on the day is as follows. (prices are subject to change)
  • Day: £25 on the day
  • Non-Camping: £35 on the day
  • Camping: £35 on the day

Mersey Gateway Bridge

For all festival goers travelling across the Mersey Gateway Bridge or Silver Jubilee Bridge – these are free-flow toll bridges and no toll booths are on this route! You must pay for your crossing by midnight the day after you cross. Don’t get caught out pre-pay now to avoid a Penalty Charge Notice! Download the free quick pay app merseyflow.co.uk/quick-pay-app, or call 01928 878 878 to pay or via Merseyflow’s website www.merseyflow.co.uk/how-to-pay-for-a-crossing

The drop off and pick up point is located near to the North car park. Please follow event road signage for ‘Pick Up/Drop Off’.

This applies for ALL ticket holders, including Gold, Silver, Bronze & Dreamfields. Follow all road signage for Drop Off/Pick Up.  Do not attempt access to the South car parks for dropping off as you be directed back to the drop off point which will add time to your journey and you may be charged the standard car parking rate.

The nearest train stations to the festival site are Runcorn Station , Warrington Central, Warrington Bank Quay and Liverpool Lime Street, all of which are connected to the main line and have shuttle buses operating to the site (excl Runcorn Station, see below for more info) during the day with return shuttles operating from 10pm.

Warrington Bank Quay

Trains to and from Warrington Bank Quay will be busier than usual from Thursday 27 – Sunday 30 August as well as on bank holiday Monday 31 August due to Creamfields Festival. Please leave plenty of time for your journey as there may be queuing systems in place at the station. Creamfield shuttle buses will be running between Warrington Bus Interchange and the festival site.

Warrington, Liverpool and Manchester will have buses running to and from the site.

Runcorn

Trains to and from Runcorn will be busier than usual from Thursday 21 – Sunday 24 August as well as on bank holiday Monday 26 August due to Creamfields Festival. Please leave plenty of time for your journey as there may be queuing systems in place at the station. Creamfield shuttle buses will be running to Runcorn station from the festival site.

Runcorn doesn’t have any buses running to the site, only from the site upon leaving.

If you are travelling to the festival from overseas then book your flights to either Liverpool John Lennon Airport or Manchester Airport.

Connect to The Shuttle Bus

From Liverpool John Lennon Airport, you can take a short bus journey to Liverpool South Parkway train station where you can catch a train to Warrington Central and hop on a  shuttle bus which will take you directly to the festival.

If you are flying into Manchester Airport, you can also take a train to Warrington Central from the train station at the airport.

For more information on our shuttle buses and how to book tickets, click below.

No, sorry you cannot bring your campervan (this includes caravans & motorhomes) – the campsites at the festival are tented only. If you purchase a Camping ticket then you must camp within our campsites.

You may not camp in the car parks or sleep in your car.