Search

Our primary ‘MEDICAL CENTRE’ located near the entrance to the campsite village next to and near to the Steel Yard is open 24 hours a day across the event weekend with a wide range of fully trained medical staff including Doctors, Nurses, Paramedics, First Responders and Mental Health practitioners.   Our team are able to deal with the full range of emergency and urgent care medical problems and offers the same range of services as a conventional Emergency Department, including an on-site X-Ray service.  In addition to the primary MEDICAL and WELFARE points, we have various medical response teams positioned across the festival site as well as foot patrols across the campsite and event arena.

If you need Medical or First Aid assistance, and if you can, head to the MEDICAL CENTRE on site or approach a member of our First Aid or Medical teams who will be able assist.  If it’s an emergency reach out to the closest member of staff who will be able to contact our Event Control and get assistance to you; only dial 999 as a last resort as this may not be the best way of getting help to you on the festival site.
We don’t recommend that you try to make your own way off site to hospital, access to medical treatment is available on site, you may delay receiving treatment by trying to access health services elsewhere, if the medical site team do feel you need transfer to Hospital services they will make the appropriate arrangements.

Where is Welfare?

Located directly next to the Medical Centre is the ‘WELFARE TENT’ which is open 24 hours a day across the event weekend.   The Welfare Crew offers non-judgemental support to those vulnerable either through substance use, mental health, are a victim of an assault or sexual assault or those that are finding the festival environment too overwhelming in that moment.  A festival atmosphere and large crowds can be a trigger for some people, and our Welfare Tent is a safe space facilitated by trained and experienced staff where people can be cared for until they feel able to head back into the festival if they wish.

Their staff come from a range of professional backgrounds including drug and alcohol services, mental health, social care, youth, and medical services, with all staff trained in safeguarding and supporting victims of assault and recognising mental health and how to give immediate support.

The welfare team can also support you with arranging how to get home in an emergency, by making phone calls to family and friends to pick you up and then support you to the gates.

Do you have Back of House drug testing facilities? 

We continue to work with HazmatLINK who have been providing their back of house testing services at Creamfields for many years.  Their knowledge and expertise in identifying substances of concern allows us to alert festival goers based on results from our on-site lab.

Follow us on the app and IGS @creamfieldsofficial @ twitter @creamfields for updates

How can I get my bearings on site?

Pepsi MAX presents Creamfields is a sprawling site and can feel overwhelming. Orientate yourself by getting to know where the camping, Medical Centre, Welfare Tent, Help Tents and toilets are and use What3Words to pin your tent location.

For the best way of getting around, make sure you download our app where you can find an interactive map which will show you exactly where you are at any given time. Also, stay connected, stick with your group of friends and look out for one another, arrange a designated meeting place where you can regroup if you get separated.  The Headphone arch is an easy one to find if you’ve not attended before.

What3words – Locate Link

If you’re attending the festival this year and worried about losing your mates on site then check out the new feature on What3Words – Locate Link which is a great tool to find their location!

How it works
Copy the link below and send it to the person you’d like to locate. When they open the link, they’ll be taken to a web page which will display the 3 words for their location. The page has been designed to have a low data requirement, so it should load even in areas with poor data connection. They can then send you these words or give you them over the phone.  More info here https://what3words.com/locate-link

⭐ Bookmark the link now so you can find it when you need it:
locate.what3words.com

Where can I get help and information on site? 

HELP TENTS 
As well as the primary Medical and Welfare points, you will also find a number of ‘HELP TENTS’, located in the Campsite village and open 10am-midnight, you will also find them dotted around the event arena (open during event arena opening hours). Supporting our existing medical, welfare and other assistance provisions on site, our trained staff are on hand to help with anything you need whether that be, losing your friends, feeling unwell, personal safety, needing a bit of space to chill out or just needing to know where the nearest water point is, whatever it is our friendly teams are on hand to assist, and if they can’t answer your question….they know someone who will!

In addition we have ‘HELP TENTS’ located inside the event arena, operating as additional support units for our medical and security teams onsite. Staffed by trained professionals including paramedics these hubs are to ensure that medical and safety help or assistance is available and close by for festival goers if they you need it.

INFO HUBS 
Our ‘Info Hubs’ have been created as a meeting point for campers, a place you can go for help, assistance, a rest or even just to find out if there’s been a change to the set times – the Hubs are located in the campsites and staffed 24 hours by our friendly staff who are there to help. They might even make you a brew!

Where can I relax & unwind? 

If you’re camping be sure to check out the Campsite Village. When you fancy a chill out, it’s the place to go; with an array of hammocks for you to kick back on and shelter if the weather turns.  If you’re a Gold ticket holder your oasis lies in the Hospitality arena with a number of indoor and outdoor seating areas.

More information about the Campsite Village 

No, sorry.  Power supply provided as part of your accommodation purchase is intended for device charging only. Nothing else is permitted and may cause power outages, fire hazard, and a risk to life.

Camping ticket customers

Campsite items apply to customers with a camping ticket only.  Please note no bags bigger than A4 can be brought into the event arena.

** camping chairs are permitted in the campsites only

Day ticket customers

Day ticket holders should refer to the Event Arena column and notes column only.

PLEASE NOTE – Day ticket holders can bring a bag no bigger than an A4 piece of paper.

Can I bring in food and drink/alcohol?

Campers are allowed to bring food and non-alcoholic drink on to the campsite however, food and drink is not permitted in the event arena.

Campers are allowed to bring 1x 24 can/plastic crate of beer/cider or drink of choice & 1 litre of spirit or wine in a plastic bottle/box per person.

Day ticket holders can bring 1x sealed bottle (no glass) of water. We encourage all customers to bring a refillable bottle and use the free water points across the festival site.

Cheshire police urge you not to risk bringing any illegal or unknown substances to the event. If you are found to be in possession of controlled drugs, new psychoactive substances or weapons, you are liable to prosecution. The possession of any amount of a controlled drug is a criminal offence and the supply of a controlled drug is an even more serious offence. Carrying controlled substances for others, such as a group of friends, is still considered as possession with intent to supply and will lead to prosecution and a likely prison sentence. We have countless examples of this happening, and it ruins people’s lives. No illegal drug-taking can be assumed to be safe, and there is no safe way to take them.

Think before entering the festival – Don’t bring any prohibited or illegal items with you or use the surrender (amnesty) bins provided to dispose of any controlled drugs, new psychoactive substances or weapons.

We are always thinking of ways to reduce the amount of crime at events but we need you to do your bit too:

• Put money, tickets, credit cards and mobile phones in a zipped pocket or use a money belt.
• Only bring what you need, excess things that you don’t need are just more things you could lose.
• Avoid bringing or withdrawing large amounts of cash and keep it safe at all times. There are cash machines on the site should you need a top up.
• Postcode the property that you do bring to the event so it is identifiable.
• If you arrive by car, ensure that you leave the doors and windows secure and remove any items from view including sat navs, stereos, CD’s and mobile phones
• Use the lockers located in the Campsite Village for personal items you wish to store safely.
• Only bring the essential bank cards. Make a note of the numbers and store at home to make cancellation easier if they do disappear.
• Track your items, more phones and tablets have GPS tracking and can be located via an app such as “Find My iPhone”.

PROJECT SERVATOR 

Project Servator aims to disrupt a range of criminal activity, including terrorism.

Cheshire Police officers are experienced and specially trained to spot the tell-tale signs that someone is planning or preparing to commit this type of crime. There is nothing to suggest that Creamfields will be the target of this type of incident, but you can help us to make sure of it.

Please report anything that doesn’t feel right, for example, an unattended item or someone acting suspiciously, by telling a police officer, informing site security, or calling 999 if it’s an emergency

Visit www.cheshire.police.uk/projectservator for info.

BE SAFE BE SOUND  

We are working with Counter Terrorism Policing to encourage live music fans to #BeSafeBeSound.

Counter Terrorism Policing is collaborating with the UK’s biggest music venues, arenas and festivals to deliver vital safety advice to the public.

We all have a role to play in keeping each other safe. Your safety is our priority and that’s why we have a comprehensive array of measures in place.
You can play your part by trusting your instincts, and if you see something that doesn’t feel right, tell security. Our teams will take every report seriously. You won’t be wasting their time.

Here are some quick tips to help you have a safe and enjoyable time:

• Arrive early, allowing more time for security checks and measures.
• Be patient with security checks. It might seem inconvenient, but they are in place to help you.
• Keep it simple and minimise what you carry. The more you bring, the longer it will take to get in.
• Stay alert and look out for each other. If you see something that doesn’t feel right, tell security. Don’t leave it to someone else.
• Don’t leave bags unattended. Never agree to look after a stranger’s bag, no matter how genuine they seem.

Have an amazing time, and if you see something that doesn’t feel right, report it to security straight away. Thank you for playing your part. #BeSafeBeSound.

Camping ticket holders

If you are camping at the festival, you can bring in your own alcohol. There is a limit of 24 cans and 1 litre plastic bottle of spirit per person. No glass allowed on site, any drinks in glass bottles must be decanted into plastic bottles before arrival.

• Cans can be mixed – cider, lager, wine but must not exceed 24 cans.
• Pre-mixed cocktails – maximum accumulated quantity must not exceed 1L.

Please note that alcohol can not be brought into the Event Arena.

Strictly no kegs

Day ticket holders

If you are a day ticket holder, no drinks or alcohol can be brought into the event, apart from 1 x 500ml bottle of water which must be sealed.

You will be able to find details of what you can and cannot bring into the festival at the Pepsi MAX presents Creamfields website.

Big Green Coach has a strict “no trolley” luggage policy in place. This policy helps manage storage space fairly and efficiently, especially when coaches are running at full capacity. Trolleys can take up a disproportionate amount of space in the luggage compartments, which can impact other passengers’ ability to store their bags. By limiting certain types of luggage, we can ensure there’s enough room for everyone’s belongings and avoid delays or difficult situations on the day of travel. We kindly ask all customers to respect this policy and travel with manageable luggage where possible.

Yes you can if you have purchased a camping ticket, but remember Creamfields is in the middle of a field, we recommend bringing a rucksack instead.

Day ticket holders can bring a bag no bigger than an A4 piece of paper.

No, please understand we have thousands of campers on site and even though they look pretty, unfortunately we don’t have enough space for you to erect a gazebo.

No, sorry. Please leave speakers at home (we have lots of speakers in the event arena!). Portable speakers are a prohibited item and there is no facility to store prohibited items including speakers on site. Items confiscated will be discarded. The promoter is not responsible for abandoned items