Accessibility Customers 2025

We are proud to be partnering once again with Nimbus Disability and the Access Card. All customers applying for accessible facilities at Creamfields will need to have either a valid Nimbus Access Card or a free Creamfields Digital Access Pass. If you haven’t got one of these, details of how to register with Nimbus are outlined in Paragraph 3 of this section.

1. Purchase your ticket to Creamfields 2025 
   Before applying for accessible facilities, please buy your Creamfields ticket HERE.(Please note that there is no separate ‘accessibility’ ticket category, so please buy your Creamfields ticket first before applying)(Please do not purchase a ticket for your essential companion. Essential companion tickets will be dealt with as part of your application).Once you have purchased your ticket, please return to this page to apply for use of the accessible facilities.
2. Already have a valid Nimbus Access Card or Digital Access Pass?
   This section applies if you hold a valid Nimbus Access Card or you already have a Creamfields Digital Access Pass from 2024 or any of the festivals found HERE.
   All you will need to do now is complete the Creamfields Accessible Facilities application form HERE. Please have your Access Card or Digital Access Pass I.D number with you, as you will need to input this on your application form.
3. Don’t have a Nimbus Access Card or Digital Access Pass?
   If you don’t already have a Nimbus Access Card or Digital Access pass, you will need to apply for a free Creamfields Digital Access Pass with Nimbus HERE

First, you will need to register your proof of disability with Nimbus.

To register your proof of disability, you will be asked to provide some supporting documentation and information which will be assessed by Nimbus.
Once this has been successfully assessed, you will be issued your Creamfields Digital Access Pass (or your Access Card, if you have upgraded).
Your Creamfields Digital Access Pass will be valid for 3 years to use at Creamfields (and at any of these festivals)

Apply for a free Creamfields Digital Access Pass HERE.
Once you have received confirmation of your Creamfields Digital Access Pass (or Access Card) from Nimbus, return to the Creamfields Accessible Facilities Application Form HERE to apply for use of the accessible facilities.

The Creamfields Accessibility Team will review your application and will contact you by email once it has been processed.

Please note that our accessible facilities are unable to cater for people with temporary impairments. A temporary impairment is anything that affects an individual for less than 12 months such as broken bones, healing injuries or pregnancy.

If you have a temporary impairment, please be aware that there will be a lot of walking at Creamfields.

An essential companion ticket is provided to those customers who would be unable to attend without the help and support of another person. If your Nimbus Access Card or Creamfields Digital Access Pass indicates the essential companion requirement, we will automatically provide you with an essential companion ticket free of charge.

Please do not purchase a ticket for your essential companion. Essential companion tickets will be dealt with as part of your application.

Essential companions must be willing and able to perform all your requirements and must provide assistance to you during the unlikely event of an evacuation or other emergency.

If you need different people to assume the role of your essential companion throughout the festival, please indicate this on the Creamfields Accessible Facilities Application form in the Additional Information section.

We will not send any Accessibility wristbands out in advance of the event, details on how to obtain these will be confirmed in the Accessibility Guide.

Accessible Viewing Platforms and Areas  

There are various accessible viewing areas available within the Arena at Creamfields.

Raised viewing platform

The raised viewing platform is available for wheelchair users and those with restricted mobility. Access to the platform will be approved in accordance with the requirements indicated on your Nimbus Access Card or Creamfields Digital Access Pass.

Only the approved customer and their essential companion will have access to the raised viewing platform. This allows us to accommodate as many customers, who require use of this facility, as possible.

All raised viewing platforms have ramped access and a wheelchair-accessible toilet.

Limited seating is also available at each platform.

Raised viewing platforms may get busy. Please note that these are operated on a first come first served basis and whilst we try to ensure that we have sufficient space for everyone, demand varies by artist and at times there may be a wait.

Some raised viewing platforms are not covered so please dress appropriately for all weather conditions.

Ground viewing area

A dedicated ground viewing area is available to those who need a less crowded area and the option of sitting for short periods of time.

Access to the ground viewing area will be approved in accordance with the requirements indicated on your Nimbus Access Card or Creamfields Digital Access Pass.

The ground viewing areas are situated in front of the raised viewing platforms and are separated from the main crowds by a barrier. These are primarily standing areas, although limited seating is available and is operated on a first come first served basis and whilst we try to ensure that we have sufficient space for everyone, demand varies by artist and at times there may be a wait.

Customers may be accompanied in the ground level viewing area by a companion.

Accessible toilets

Wheelchair accessible and standard toilets for accessibility customers are located at all of our viewing platforms and most of our viewing areas. They are available to all accessibility customers.

Changing places

There is a changing places unit on-site featuring an adult changing bed, toilet, sink, and hoist. (Please note that hoist slings will not be available. Please remember to bring your own.)

Accessible entrance lanes

There are dedicated entrance lanes for accessibility customers to access the arena.

Accessibility information hubs

There are information hubs in the arena for accessibility customers, staffed by our dedicated team.

Bars

Dedicated accessible lanes are available at each main bar.

This section of the bar has a lowered counter and bypasses the main queuing system.

Prescription Medication

You can bring prescription medication to the festival but please ensure it is in the original packaging with the dispensary sticker intact.
If you need to bring in loose medication or medication that’s not in its original packaging, please also bring the prescription(s) with you.

Refrigerated medication storage is available in the accessible campsite and in the medical tent.

Medical Marijuana

Medical marijuana prescribed for daily use may be brought into the event.

Please bring the medication in its prescribed form together with the original prescription supporting its use for the entire duration of your time at the event. You may be asked to present this, along with identification matching the name on the prescription, upon entry.

For security reasons, we ordinarily only permit customers to bring a small bag (A4 size) into the arena.
Accessibility customers are entitled to bring a bigger bag into the arena. (One bag only per accessibility customer).

Please carefully consider bringing your assistance dog along to this particular event as excessive volume and over stimulation may cause distress to the animal.

Please contact us directly to discuss your specific requirements.

Accessibility customers are permitted to bring food into the arena.
(This allowance applies to accessibility customers only and not to essential companions or friends and family).

All Creamfields customers are permitted to bring a sealed, unopened 500ml bottle of water or soft drink into the arena.

Accessibility customers are permitted to bring one sealed, unopened bottle up to 1.5l of water or soft drink into the arena.

(This increased allowance applies to accessibility customers only and not to essential companions or friends and family).

If you require accessible camping you will need to select this option when completing your Creamfields Accessible Facilities Application form.

Our accessible campsite is located next to the arena and has its own dedicated entrance. It is a secure, safe space where the accessibility team and stewards will be based throughout the festival to assist you. The following facilities are available within this campsite:

• A dedicated accessibility information hub
• Wheelchair accessible and standard unisex toilets
• Wheelchair accessible and standard unisex showers
• Accessible routes
• A changing places unit featuring an adult changing bed, toilet, sink and hoist. (Please note that hoist slings will not be available. Please remember to bring your own)
• Charging facilities for wheelchairs and medical equipment.
• Accessible sink and drinking water points
• Kettle and hot water
• Secure cold fridge to store medication
• Essential electric power supply (if requested and approved)
• Food traders

We aim to accommodate as many customers as possible in the accessible campsite. To assist us with this, please be aware of the following:

• You will be allocated a pitch based on the information provided in your Creamfields Accessible Facilities Application form. Please be respectful of your neighbors and only bring tents appropriate for the size of your party.
• You will be permitted to camp with a maximum of three other people (this includes your essential companion). Please make sure you register the number of people joining you on your application form.

If you are an Accessibility customer staying in any of our other campsites including Dreamfields or Pre-Pitch, please notify the Accessibility team in your application.

We are still able to provide a Essential Companion ticket at no additional charge that will allow the Essential Companion to remain with you in these campsites, however these Essential Companion tickets will not cover any concessions that come with the upgrades (such as complimentary food).

Also, please be advised that we will not be able to replicate the same facilities as we do in our Accessible campsite, so there may be fewer or no accessible showers or toilets in these campsites. There will be longer distances to walk into the Arena and Campsite village from these campsites.

The accessible car park is located close to the accessible check-in and campsite. It is located within the North Car Park.

• Accessible parking is free but must be requested on your Creamfields Accessible Facilities Application form.
• Blue badge holders do not automatically qualify for accessible parking. This must be requested on your Creamfields Accessible Facilities Application form.
• Accessible parking is limited to 1 parking pass per accessible customer.
• By way of clarification, friends and family arriving in separate vehicles will not be able to park in the accessible car park and will need to park in the general car parks.

If you are being dropped off at and picked up from Creamfields, please let us know in your Creamfields Accessible Facilities Application form. We will then send you a pass so you can be dropped off and picked up in the accessible car park. This will be sent closer to the festival date.

For customers arriving via the transport hub by coach or shuttle please be aware that the journey to the festival includes uneven terrain and a bridge with steps.  There will be a pre-bookable shuttle service running from the Transport Hub to the drop off point for Accessibility customers who require this. For those travelling by public transport, please refer to the Travel Section of this website for more information.

Customers who have applied and been processed for accessible facilities will be sent an Accessibility Guide prior to the event.
The Accessibility Guide will include:

• Arrival Information
• Site Changes and Updates
• Accessibility Maps (including route distances, charging points, accessible toilets, platform locations and more)
• Opening Times
• Accessibility Facilities and more

We recommend saving a copy of the Accessibility Guide for your own reference (once available). No hard copies will be available on-site.

A downloadable copy of the Accessibility Guide will also be available here nearer the event.

*Please note we are unable to confirm specific detailed information prior to this.

Creamfields is an outdoor event taking place at Daresbury, Cheshire, it is a greenfield site, with some gravel and hard standing pathways. The Accessibility Campsite, the event Arena and Campsite Village is situated entirely on grass.

It is important to be aware that during inclement weather some parts of the site may be muddy, water-logged or dusty, and may be difficult to navigate around.

The majority of our Accessibility Viewing Platforms/Areas are uncovered so please dress appropriately, and for all weather conditions.

Smoke machines, strobe lights, lasers, fireworks, and other effects may be in use at this event. Anyone affected by these should bear this in mind.

Medical and welfare facilities are available throughout the festival.

Doctors, paramedics, first aiders, and fully equipped ambulances are based at the medical center. Our primary Medical Centre is located near the entrance to the campsite village, which is near to Steel Yard and is open 24 hours a day throughout the event.

Our team are able to deal with the full range of emergency and urgent care medical problems and offers the same range of services as a conventional Emergency Department, including an on-site X-Ray service.

In addition to the primary MEDICAL and WELFARE points, we have various medical response teams positioned across the festival site as well as foot patrols across the campsite and event arena.

In the unlikely event of an emergency or site evacuation, Security and Stewards are deployed throughout the festival. They will assist in moving everybody to a place of safety.

They are also briefed to offer information, help and support.

If you are unwell or require assistance, please approach a member of the Security and Stewarding Team who are clearly identifiable by their numbered tabards/shirts.

If you have any queries that aren’t answered here, we have a dedicated Accessibility Team working all year round to assist customers.

Please don’t hesitate to email them at accessibility@creamfields.com

Click here for general event information.