Accessibility Customers

Applications for the use of accessible facilities at Creamfields 2027 will open at a later date. Sign up below to be notified when applications open.

Accessibility tickets are not sold separately. Please buy a standard ticket first, (or Gold ticket) then apply for use of the accessible facilities. Please note, you will need to have either a Nimbus Access Card or Digital Access Pass to apply.

If you don’t have one, you can register with Nimbus for a free Creamfields Digital Access Pass.

Accessible Viewing Platforms and Areas   

• There are various accessible viewing areas available within the Arena at Creamfields.

Raised viewing platform

• The raised viewing platform is available for wheelchair users and those with restricted mobility. Access to the platform will be as part of your application.
  Only the approved customer and their essential companion will have access to the raised viewing platform. This allows us to accommodate as many customers, who require use of this facility, as possible.
• All raised viewing platforms have ramped access and a wheelchair-accessible toilet.
  • Limited seating is also available at each platform.
  • Raised viewing platforms may get busy. Please note that these are operated on a first come first served basis and whilst we try to ensure that we have sufficient space for everyone, demand varies by artist and at times there may be a wait.
  • Some raised viewing platforms are not covered so please dress appropriately for all weather conditions.

Ground viewing area

• A dedicated ground viewing area is available to those who need a less crowded area and the option of sitting for short periods of time.
• Access to the ground viewing area will be approved as part of your application.
• The ground viewing areas are situated in front of the raised viewing platforms and are separated from the main crowds by a barrier. These are primarily standing areas, although limited seating is available and is operated on a first come first served basis and whilst we try to ensure that we have sufficient space for everyone, demand varies by artist and at times there may be a wait.
• Customers may be accompanied in the ground level viewing area by a companion.

Accessible toilets 

• Wheelchair accessible toilets for accessibility customers are located at all of our viewing platforms and most of our viewing areas. They are available to all accessibility customers.

Changing places 

• There is a changing places unit on-site featuring an adult changing bed, toilet, sink, and hoist. (Please note that hoist slings will not be available.  Please remember to bring your own.)

Accessible entrance lanes 

• There are dedicated entrance lanes for accessibility customers to access the arena.

Accessibility information hubs 

• There are information hubs in the arena for accessibility customers, staffed by our dedicated team.

Bars 

• Dedicated accessible lanes are available at each main bar. This section of the bar has a lowered counter and bypasses the main queuing system.

Our accessible campsite is located next to the arena. It’s a secure, safe space where the accessibility team and stewards will be based throughout the festival to assist you.

• The following facilities are available within this campsite:
  • A dedicated accessibility information hub.
  • Wheelchair accessible and standard gender-neutral toilets.
  • Wheelchair accessible and standard gender-neutral showers.
  • Accessible routes.
  • Changing places unit featuring an adult changing bed, toilet, sink and hoist (please note that hoist slings will not be available. Please remember to bring your own)
  • Charging facilities for wheelchairs and medical equipment.
  • Accessible sink and drinking water points.
  • Kettle and hot water.
  • Secure cold fridge to store medication.
  • Essential electric power supply (if requested and approved)
  • A campsite food trader.

Contact us

If you have any queries that aren’t answered here, we have a dedicated Accessibility Team working all year round to assist customers. Please don’t hesitate to email us at accessibility@creamfields.com.