Accessibility Customers
Accessibility at Rockstar Energy presents Creamfields 2026
We have a dedicated accessibility team available to assist with the application process and any queries you may have in the lead up to the event. They will also be available at the festival, ready to help where needed.
Getting ready to apply for the use of accessibility facilities
First, buy your Creamfields Festival ticket. You will need your festival ticket ready when applications open nearer to the festival.
There is no need to buy a ticket for your essential companion. Essential companion tickets are allocated through the application process.
You will also need to have either a Nimbus Access Card or Digital Access Pass to apply. If you don’t have one, you can register with Nimbus for a free Creamfields Digital Access Pass here.
You can sign up below to be notified when the applications open.
If you have any questions about the application process, please contact us at accessibility@creamfields.com. Please note that our offices are closed between Friday the 19th of December and Monday the 5th of January. The accessibility team will review your application or email when they return to the office.
Accessible Campsite
Our accessible campsite is located next to the arena. It’s a secure, safe space where the accessibility team and stewards will be based throughout the festival to assist you. The following facilities are available within this campsite.
- A dedicated accessibility information hub.
- Wheelchair accessible and standard unisex toilets.
- Wheelchair accessible and standard unisex showers.
- Accessible routes.
- Changing places unit featuring an adult changing bed, toilet, sink and hoist (please note that hoist slings will not be available. Please remember to bring your own).
- Charging facilities for wheelchairs and medical equipment.
- Drinking water points.
- Kettle and hot water.
- Secure cold fridge to store medication.
- Essential electric power supply (if requested and approved).
- A campsite food trader.
Accessible viewing areas
There are raised viewing platforms and ground viewing areas available at every stage.
Accessible toilets
Wheelchair accessible and standard toilets for accessibility customers are located at every stage. They are available to all accessibility customers.
Accessible entrance lanes
There are dedicated lanes for accessibility customers to enter the festival.
Bars
Dedicated accessible lanes are available at each main bar. This section of the bar has a lowered counter and bypasses the main queuing system.
Contact the Accessibility Team
If you require further assistance or information that cannot be found on the website, please contact the Accessibility Team via:
Email: accessibility@creamfields.com
Office opening times are: 10am – 5pm, Monday to Friday.