To upgrade or change your ticket, the best way to do this is by contacting Ticketmaster via their Fan Support service, you can access this by logging into your account on ticketmaster.co.uk and following Option 1 advice. If Ticketmaster has advised that your ticket is already printed, you will be unable to change your ticket before the festival, please follow Option 2 advice below in this case.
Option 1: Upgrading your ticket before 31st July 2025
If you have purchased a ticket and wish to upgrade your camping ticket to gold, silver, bronze or your day ticket to camping or Gold etc, you can do this by logging into your Ticketmaster account and contacting Ticketmaster customer services. Click here to do this. If you are not the account holder of the original booking, you will need to have the ticket transferred into your Ticketmaster account from the original booker account, more info on doing this by clicking here.
Option 2: Upgrading your ticket after 31st July 2025
If you have purchased a ticket and wish to upgrade your camping ticket to gold, silver, bronze or your day ticket to camping or Gold etc, you can do this at the box office on the day by paying the difference. If you are not the account holder of the original booking, you will need a letter of authorisation from the original booker/account holder (Letter of Authorisation – Ticketmaster Help), along with your original ticket. Please note tickets are non-refundable
Important Notes:
- Please note tickets are non-refundable.
- If your new ticket is of lower value than your original ticket, the difference cannot be refunded
- All upgrades and changes to tickets are subject to availability.