Yes, please book Dreamfields Hotel as normal then contact us at Creamfields@VIPNation.co.uk with the Lead Bookers names and your Booking confirmation codes to register your refund request (e.g. 12-3456) for previous purchases. Refunds take approximately 10 working days from request date.

We will email you with check-in details approximately one week before the event.

Please email us at Creamfields@VIPNation.co.uk with the names of the Lead Bookers and your Booking confirmation codes to register your request (e.g. 12-3456), but please note this may not always be possible – at Pre-Pitch we group the types of accommodation together, so please bear in mind if you and your friends have booked different accommodation types, this may make it difficult to fulfil your request. If you have booked accommodation in both Pre-Pitch and Dreamfields campsites we will not be able to group your bookings next to each other as these are separate campsites. Our request deadline is 2 weeks before the festival – Monday 11th August 2025.

Pre-Pitch Campsite is open from 12 noon (midday) on Thursday 21st until 12 noon on Monday 25th August 2025.

You can get a full breakdown of the payment plan dates here and during the booking process.

We don’t post anything out – we will send all relevant check-in information by email. Your festival tickets will be sent separately by the company you bought them from. Please note digital or physical scannable tickets are not sent out for Pre-Pitch accommodation bookings, information on how to check-in will be sent with the arrival information pack approximately one week before the event.

Car Parking is not included in Pre-Pitch so must be booked separately if required.

‘Unfurnished Bell Tents’ are located in the Pre-Pitch Campsite only which is accessible to Bronze, Silver or Gold Camping ticket holders only). These are Bell Tents that come empty with no interior furniture, bedding, or beds.

Dimensions:

• Unfurnished Pre-Pitch Bell Tent for up to 3 people – central pole height 2.5 metre x floor diameter 4 metres
• Unfurnished Pre-Pitch Bell Tent for up to 5 people – central pole height 3 metre x floor diameter 5 metres

Yes, we can be reached at Creamfields@VIPNation.co.uk

Please email us at Creamfields@VIPNation.co.uk with the names of the Lead Bookers and your Booking confirmation codes to register your request (e.g. 12-3456), but please note this may not always be possible – at Dreamfields we group the types of accommodation together, so please bear in mind if you and your friends have booked different accommodation types, this may make it difficult to fulfil your request. If you have booked accommodation in both Pre-Pitch and Dreamfields campsites we will not be able to group your bookings next to each other as these are separate campsites. Our request deadline is 2 weeks before the festival – Monday 11th August 2025.

Please check which accommodation type you purchased either by checking your confirmation email or signing into your account on Ticketmaster, you will then be able to see what is included.

We only dispatch physical car park passes – we will send all other relevant check-in information by email. Your festival tickets will be sent separately by the company you bought them from. Please note digital or physical scannable tickets are not sent out for Dreamfields accommodation bookings, information on how to check-in will be sent with the arrival information pack approximately one week before the event.

As well as the accommodation you will have the following:

• Access to private Dreamfields campsite
• Free car park pass (1 per 2 guests)
• 24-hour Dreamfields reception & site security‘Proper’ toilets & showers
• Pamper tent with hairdryers and straighteners provided
• Phone charging hub

Everyone staying in your Dreamfields accommodation must have a 2, 3 or 4-day Rockstar Energy presents Creamfields Camping ticket (Standard, Bronze, Silver or Gold) to gain entry.

Thanks for your email.   If you have lost an item and are still onsite at the festival, please head to the Lost Property cabin (located next to Welfare/Medical Centre near to the Campsite Village entrance).  Lost property will be open daily at the following times:-

22nd Aug – 12:00-02:00
23rd Aug – 09:00-02:00
24th Aug – 09:00-04:00
25th Aug – 09:00-02:00
26th Aug – 0800-1300

Alternatively, you can use the QR code to complete a lost property contact form, which is checked regularly by the Lost Property team.  Once your form is received you will be contacted to let you know if your property has been found.  We will compare information for lost and found items regularly to ensure we do our best to reunite the found items to their rightful owner.

After the event lost property queries should be sent through the lost property contact form on https://eventswellbeing.co.uk/lost-property.  All reasonable attempts will be made to reunite lost items with their owners where possible. The Lost Property Team will compare found items with the lost items to see if they can match them. After a period of one month, any unclaimed items will be donated to charity or disposed of if necessary. Lost Property contact forms will also be destroyed after one month.

No, sorry.  Power supply provided as part of your accommodation purchase is intended for device charging only. Nothing else is permitted and may cause power outages, fire hazard, and a risk to life.

Silver and Gold camping includes a pamper hub, showers and “proper toilets” inside the campsite. Club Class is located inside the general campsite village and is different to the Silver/Gold campsite facilities. To access club class you will need to purchase an additional wristband, however, we advise anyone with access to silver/gold campsite premium facilities to use them. (they are included in the price)

The Showers in Gold/Silver & Bronze campsites are open from 7am-9pm each day.

The Pamper Tents in Gold/Silver Campsites will be open from 7am-9pm each day. (Sunday 5pm close).

Its a common misconception that tents and equipment that are left behind at festivals are packed up and donated to those in need, however, the reality is that most abandoned tents and equipment end up in incineration / get burnt.  Our key message to anyone attending Rockstar Energy presents Creamfields or any festival is please take your tents home.   

In an effort to reduce waste, every year we organise a salvage operation which allows charities and community groups etc to join us on Monday afternoon after the festival to collect reusable tents and camping gear left behind.

If you wish to register your interest in joining Creamfileds salvage this year, applications are now open on Eventree. Please note, you must create an account on Eventree to fill out your application, CLICK HERE.

For any questions contact us at salvagers@cream.co.uk.

For more information about combatting trespassing on the festival site, click here.

Have you thought about your living quarters for Rockstar Energy presents Creamfields?

It’s Creamfields month and if you’re camping with us then you’ll be keen to make sure you’ve got a suitable tent for the weekend. Before you make a rushed purchase though, why not read our handy guide to buying the ultimate tent

Whether you are attending as part of a family, a group, or even on your own, we are all responsible not just for our belongings, but also for leaving the site nice and tidy and being responsible campers. So here some handy hints when it comes to tenting –

Do you even need to buy a new tent?

Got a tent in the loft or shed? Got a friend or family member who has a decent tent of their own? Get it out and set it up the garden – if it’s in decent condition then why spend money on a new tent in the first place!

Invest in a tent that isn’t going to let you down.

So you went into the loft to find your old tent full of holes, and the one your uncle lent you is as much use as a wet paper bag. It’s time to hit the tent shops. Spend a bit of money on a decent tent with a good waterproof rating and solid reviews. The old saying “buy it cheap, buy it twice” is going to haunt you if you’re spending the festival damp and wet. Remember to check the “HH” rating which is how waterproof the tent is – you probably want to aim for over 5000 if it’s a wet weekend.

Avoid a pop-up tent unless you’re certain.

Easy to put up….not so easy to take down, especially after a long weekend. They don’t tend to last as long either, and cheaper build might make for less than comfortable weekend. Invest in something sturdy.

Take it home!

Goes without saying but a responsible festival goer tidies up after themselves. Take your tent home with you after the weekend is over. After all, you’ve invested in a decent one, would be a huge waste to only use it once!

If you do have a pop-up tent, see our handy guide here on how to pack one away

There are bins on-site….

There will be plenty of bins on-site to discard your rubbish at the end of the weekend. However…

…tents don’t all get recycled

Contrary to popular belief, most tents left behind at festivals don’t get donated or recycled, and simply end up in an energy from waste incinerator. Care for our planet, and make sure you take your tent back home.

What’s included with my Camping Ticket?

Bronze

Bronze tickets give you access to the Bronze campsite only which includes hot showers, ‘proper’ toilets and a 24-hour info hub.  Please note ONLY BRONZE TICKET HOLDERS will be allowed access into the Bronze campsite.

Silver

Silver tickets give you access to the Gold/Silver campsite which includes access to hot showers, ‘proper’ toilets, 24-hour info hub, Pamper tent + free car park pass.

Gold

Gold tickets give you access to the Gold/Silver campsite which includes access to hot showers, ‘proper’ toilets, 24-hour info hub, Pamper tent + free car park pass + access to the exclusive Gold Hospitality Arena where x1 complimentary meal will be served each day and features indoor and outdoor seating areas, exclusive concessions and services which includes cocktails, makeup, hair and glitter tent to enjoy the festival in style*

** All festival tickets include access into the event itself.

What’s included with my Day Ticket?

Gold Day

If you are purchasing a Gold Day ticket – you get free car parking plus access to the exclusive Hospitality Arena on site which will serve you up x1 complimentary meal each day. The Hospitality Arena also includes ‘proper toilets’, indoor and outdoor seating areas, leather sofas, wooden flooring, plus access to various exclusive concessions inside the hospitality arena*

Standard Day

If you are purchasing a Standard Day ticket – you get access to the Main Even Arena

**Gold, Silver and Bronze tickets do not include Dreamfields or Pre-Pitch accommodation, if you wish to book Dreamfields or Pre Pitch accommodation, this needs to be booked separately.*** Chargeable

Camping ticket customers

Campsite items apply to customers with a camping ticket only.  Please note no bags bigger than A4 can be brought into the event arena.

** camping chairs are permitted in the campsites only

Day ticket customers

Day ticket holders should refer to the Event Arena column and notes column only.

PLEASE NOTE – Day ticket holders can bring a bag no bigger than an A4 piece of paper.

Can I bring in food and drink/alcohol?

Campers are allowed to bring food and non-alcoholic drink on to the campsite however, food and drink is not permitted in the event arena.

Campers are allowed to bring 1x 24 can/plastic crate of beer/cider or drink of choice & 1 litre of spirit or wine in a plastic bottle/box per person.

Day ticket holders can bring 1x sealed bottle (no glass) of water. We encourage all customers to bring a refillable bottle and use the free water points across the festival site.

There are no pass outs at Rockstar Energy presents Creamfields.

If you have a camping ticket and you leave the festival site you WILL NOT BE ALLOWED RE-ENTRY

If you have a day ticket and you leave the festival site you WILL NOT BE ALLOWED RE-ENTRY

If you have a 2 or 3 day ticket WITHOUT camping you WILL NOT BE ALLOWED RE-ENTRY ON INDIVIDUAL DAYS. On leaving the event after each day you will need to produce the ticket for the next day to gain re-entry

Yes, you can access the event any day your ticket is valid for

Camping ticket holders

If you are camping at the festival, you can bring in your own alcohol. There is a limit of 24 cans and 1 litre plastic bottle of spirit per person. No glass allowed on site, any drinks in glass bottles must be decanted into plastic bottles before arrival.

Cans can be mixed – cider, lager, wine but must not exceed 24 cans.

Please note that alcohol can not be brought into the Event Arena.

Strictly no kegs

Day ticket holders

If you are a day ticket holder, no drinks or alcohol can be brought into the event, apart from 1 x 500ml bottle of water which must be sealed.

No, sorry you cannot bring your campervan (this includes caravans & motorhomes) – the campsites at Rockstar Energy presents Creamfields are tented only. If you purchase a Camping ticket then you must camp within our campsites.

You may not camp in the car parks or sleep in your car.

No, sorry. Please leave speakers at home (we have lots of speakers in the event arena!). Portable speakers are a prohibited item and there is no facility to store prohibited items including speakers on site. Items confiscated will be discarded. The promoter is not responsible for abandoned items

No glass is allowed at Rockstar Energy presents Creamfields. This includes perfume, foundation bottles, aftershave and mirrors. These are prohibited items and will be confiscated at the entrance (please note there is no facility to leave your belongings and collect after the show) so please double check before you arrive at the show.

*Small make up compact mirrors are acceptable.

No, please understand we have thousands of campers on site and even though they look pretty, unfortunately we don’t have enough space for you to erect a gazebo.

Yes you can if you have purchased a camping ticket, but remember Rockstar Energy presents Creamfields is in the middle of a field, we recommend bringing a rucksack instead.

Day ticket holders can bring a bag no bigger than an A4 piece of paper.