If you wish to contact someone at Cream HQ please email info@cream.co.uk
Please note if you have a specific question regarding your ticket purchase please contact the ticket agent you purchased with as we are unable to access your booking, your ticket agent will be able to access your booking and help with your query. A list of Ticket Agent customer service contacts can be found at the bottom of this page https://creamfields.com/tickets
*Lanyards purchased in advance cannot be collected without a ticket.
For all information on your first time at a festival, head to our ‘Festival First Timer’ page: creamfields.com/firsttime
Yes this is absolutely fine. You can access the event any day that your ticket is valid for, eg. if you have a 4 day camping ticket which means you can arrive on the Thursday, but you’re now unable to get to the festival until the Friday (or Saturday), you can still access the event as your ticket is valid for Thursday, Friday, Saturday & Sunday.
The Showers in Gold/Silver & Bronze campsites are open from 7am-9pm each day.
The Pamper Tents in Gold/Silver Campsites will be open from 7am-9pm each day.
Club Class are back at Rockstar Energy presents Creamfields 2024 offering customers some luxury access during your festival weekend.
For those of you who want to feel amazing at one of the worlds biggest electronic music festivals you can buy your Club Class area access wristband now.
The Club Class area is a private compound located in the campsite village and can only be accessed with the special Club Class Campsite village wristband, inside you’ll find hot showers, real flushing toilets and the pamper lounge complete with make up stations, hair dryers and GHD’s.
In the event arena, Club Class will also be providing access to ‘proper’ flushing toilets and pamper lounge. You will need to purchase a Club Class Event Arena wristband to enter this area.
The wristbands for both Club Class Campsite Village and Club Class Event Arena at Creamfields UK 2024 are strictly limited to ensure the best service possible and we expect them to sell out so please don’t wait until the last minute as all the tickets may be gone.
Chargecandy are excited to be returning to the fields to keep Rockstar Energy presents Creamfields powered up! Stay charged every day of the festival with our weekend deal. How does it work? Easy. Pick up your first full portable charger at any Charge Candy stands and swap it once per day.
Reserve your charger to make sure you; stay connected to your mates, capture the epic moments and don’t miss your favourite acts! https://chargecandy.com/event/creamfields
We will contact you via email within 1 week of the festival with a full information pack.
Its a common misconception that tents and equipment that are left behind at festivals are packed up and donated to those in need, however, the reality is that most abandoned tents and equipment end up in incineration / get burnt. Our key message to anyone attending Rockstar Energy presents Creamfields or any festival is please take your tents home.
In an effort to reduce waste, every year we organise a salvage operation which allows charities and community groups etc to join us on Monday afternoon after the festival to collect reusable tents and camping gear left behind.
If you wish to register your interest in joining Creamfileds salvage this year, applications are now open on Eventree. Please note, you must create an account on Eventree to fill out your application, CLICK HERE.
For any questions contact us at salvagers@cream.co.uk.
For more information about combatting trespassing on the festival site, click here.
Lost something at the festival? Fill in this form and we will get back to you as soon as possible
Cheshire police urge you not to risk bringing any illegal or unknown substances to the event. If you are found to be in possession of controlled drugs, new psychoactive substances or weapons, you are liable to prosecution. The possession of any amount of a controlled drug is a criminal offence and the supply of a controlled drug is an even more serious offence. Carrying controlled substances for others, such as a group of friends, is still considered as possession with intent to supply and will lead to prosecution and a likely prison sentence. We have countless examples of this happening, and it ruins people’s lives. No illegal drug-taking can be assumed to be safe, and there is no safe way to take them.
Think before entering the festival – Don’t bring any prohibited or illegal items with you or use the surrender (amnesty) bins provided to dispose of any controlled drugs, new psychoactive substances or weapons.
We are always thinking of ways to reduce the amount of crime at events but we need you to do your bit too:
Project Servator aims to deter, detect and disrupt a range of criminal activity, including terrorism.
Cheshire Police officers are experienced and specially trained to spot the tell-tale signs that someone is planning or preparing to commit this type of crime. There is nothing to suggest that Creamfields will be the target of this type of incident, but you can help us to make sure of it.
Please report anything that doesn’t feel right, for example, an unattended item or someone acting suspiciously, by telling a police officer, informing site security, or calling 999 if it’s an emergency
Visit www.cheshire.police.uk/projectservator for info.
We are working with Counter Terrorism Policing to encourage live music fans to #BeSafeBeSound.
Counter Terrorism Policing is collaborating with the UK’s biggest music venues, arenas and festivals to deliver vital safety advice to the public.
We all have a role to play in keeping each other safe. Your safety is our priority and that’s why we have a comprehensive array of measures in place.
You can play your part by trusting your instincts, and if you see something that doesn’t feel right, tell security. Our teams will take every report seriously. You won’t be wasting their time.
Here are some quick tips to help you have a safe and enjoyable time:
Have an amazing time, and if you see something that doesn’t feel right, report it to security straight away. Thank you for playing your part. #BeSafeBeSound.
Please note all bars & ALL concessions on site are cashless. Only cards & contactless + Apple & Google Pay accepted.
We recommend that if you are prescribed medication and have been advised to use these continuously, please ensure you bring them with you and take them as prescribed. It’s worth noting that we DO allow prescribed medication on site. This has to be in your name and your ID may be asked to prove who you are.
ALL medication should be in the correct packaging, and any loose medication not in the correct packaging will not be allowed into the festival.
If you have specific medication which requires refrigeration this can also be stored at the Medical Centre on site and must be labelled with the customer’s name and contact details.
You will need to contact the ticket agent you purchased your ticket from directly, customer service contacts details below.
For more information about residents click below for info
Bronze tickets give you access to the Bronze campsite only which includes hot showers, ‘proper’ toilets and a 24-hour info hub. Please note ONLY BRONZE TICKET HOLDERS will be allowed access into the Bronze campsite.
Silver tickets give you access to the Gold/Silver campsite which includes access to hot showers, ‘proper’ toilets, 24-hour info hub, Pamper tent + free car park pass.
Gold tickets give you access to the Gold/Silver campsite which includes access to hot showers, ‘proper’ toilets, 24-hour info hub, Pamper tent + free car park pass + access to the exclusive Gold Hospitality Arena where x1 complimentary meal will be served each day and features indoor and outdoor seating areas, exclusive concessions and services which includes cocktails, makeup, hair and glitter tent to enjoy the festival in style*
** All festival tickets include access into the event itself.
If you are purchasing a Gold Day ticket – you get free car parking plus access to the exclusive Hospitality Arena on site which will serve you up x1 complimentary meal each day. The Hospitality Arena also includes ‘proper toilets’, indoor and outdoor seating areas, leather sofas, wooden flooring, plus access to various exclusive concessions inside the hospitality arena*
If you are purchasing a Standard Day ticket – you get access to the Main Even Arena
**Gold, Silver and Bronze tickets do not include Dreamfields or Pre-Pitch accommodation, if you wish to book Dreamfields or Pre Pitch accommodation, this needs to be booked separately.*** Chargeable
A full list of official ticket agents and which tickets they offer can be found here. Please only purchase from an official ticket agent listed on our website. If purchasing elsewhere eg. secondary ticket sites, social media etc, there is no guarantee that the ticket you are purchasing is legitimate
Campsite items apply to customers with a camping ticket only. Please note no bags bigger than A4 can be brought into the event arena.
** camping chairs are permitted in the campsites only
Day ticket holders should refer to the Event Arena column and notes column only.
PLEASE NOTE – Day ticket holders can bring a bag no bigger than an A4 piece of paper.
Campers are allowed to bring food and non-alcoholic drink on to the campsite however, food and drink is not permitted in the event arena.
Campers are allowed to bring 1x 24 can/plastic crate of beer/cider or drink of choice & 1 litre of spirit or wine in a plastic bottle/box per person.
Day ticket holders can bring 1x sealed bottle (no glass) of water. We encourage all customers to bring a refillable bottle and use the free water points across the festival site.
Thursday 22nd – Sunday 25th August 2024 – Bank Holiday Weekend
Yes, you can arrive any day your ticket is valid for.
Please click the link below for any questions that you have about Accessibility.
Rockstar Energy presents Creamfields is located just between Liverpool and Manchester in the beautiful Cheshire countryside (Daresbury, Cheshire) and couldn’t be easier to get to, whatever your mode of transport.
Jolly Green Sherpas – Barrow Hire
No need to struggle with your luggage upon arrival – the Jolly Green Sherpas will be bringing their Barrow Hire service back to Rockstar Energy presents Creamfields this summer!
You can hire a barrow for just £30 (plus a refundable £50 deposit).
Plus, for every hire they plant a tree via a nonprofit reforestation project.
No need to pre-book, just look out for them in the car parks upon arrival.
More info at – www.jollygreensherpas.com
Please email info@cream.co.uk
There are no pass outs at Rockstar Energy presents Creamfields.
If you have a camping ticket and you leave the festival site you WILL NOT BE ALLOWED RE-ENTRY
If you have a day ticket and you leave the festival site you WILL NOT BE ALLOWED RE-ENTRY
If you have a 2 or 3 day ticket WITHOUT camping you WILL NOT BE ALLOWED RE-ENTRY ON INDIVIDUAL DAYS. On leaving the event after each day you will need to produce the ticket for the next day to gain re-entry
NON FOOD CONCESSIONS
If you are interested in operating a concession (non-food only) at this year’s festival, please contact Lyndsey Doel @ 5D Events, email: info@5dcuk.com for further information
FOOD CONCESSIONS
If you are interested in operating a food concession at this year’s festival, please fill out this form from D&J Catering who will respond to your request: https://www.djcatering.co.uk/events/ Tel: 0116 247 8177.
Festaff have numerous roles available for volunteering at the festival including Bar Assistant, Gate Steward/Wristbanding, Info Point Personnel.
Alternatively email them on info@festaff.co.uk
*Please note that customers on site may be asked to produce ID at any point during the event so we advise ALL customers to bring valid ID. In addition, we operate a Challenge 21 policy so please ensure you bring an acceptable form of proof of age ID.
If you think you’ve got a great idea for Rockstar Energy presents Creamfields, we’d love to hear from you!
Please email us: info@cream.co.uk
Rockstar Energy presents Creamfields is strictly an 18’s and over event, and we will be operating a strict Challenge 21 policy at the entrances / bars and spot checks will be in operation around the festival site. Please ensure you bring acceptable forms of valid ID, these are:-
o An in date photographic driver’s license or provisional licence,
o A valid passport (not a photocopy). Out of date passports will NOT be accepted.
o A Proof of Age Standards Scheme Card (showing the PASS hologram) more information on the pass scheme website.
o An in date Armed Forces Photo ID Card
o A national photo identity card issued by country of origin (other than the United Kingdom)
*Please note that customers on site may be asked to produce ID at any point during the event so we advise ALL customers to bring valid ID. In addition, we operate a Challenge 21 policy so please ensure you bring an acceptable form of proof of age ID.
Yes, you can access the event any day your ticket is valid for
If you have purchased a ticket from one of our official ticket agents, tickets will start to be posted out 2 months before the event and can arrive up to a week before the show. If there has been an issue with delivery or the ticket agent has advised you to collect, you will need to go to the Box office on site where you can collect your ticket, you will need to bring valid photo ID as proof of purchase and also have your order reference.
If you are camping at the festival, you can bring in your own alcohol. There is a limit of 24 cans and 1 litre plastic bottle of spirit per person. No glass allowed on site, any drinks in glass bottles must be decanted into plastic bottles before arrival.
Cans can be mixed – cider, lager, wine but must not exceed 24 cans.
Please note that alcohol can not be brought into the Event Arena.
Strictly no kegs
If you are a day ticket holder, no drinks or alcohol can be brought into the event, apart from 1 x 500ml bottle of water which must be sealed.
No, sorry. Please leave speakers at home (we have lots of speakers in the event arena!). Portable speakers are a prohibited item and there is no facility to store prohibited items including speakers on site. Items confiscated will be discarded. The promoter is not responsible for abandoned items
No, please understand we have thousands of campers on site and even though they look pretty, unfortunately we don’t have enough space for you to erect a gazebo.
No glass is allowed at Rockstar Energy presents Creamfields. This includes perfume, foundation bottles, aftershave and mirrors. These are prohibited items and will be confiscated at the entrance (please note there is no facility to leave your belongings and collect after the show) so please double check before you arrive at the show.
*Small make up compact mirrors are acceptable.
Facemasks can be worn. Offensive and full face covering masks are prohibited.
Yes you can if you have purchased a camping ticket, but remember Rockstar Energy presents Creamfields is in the middle of a field, we recommend bringing a rucksack instead.
Day ticket holders can bring a bag no bigger than an A4 piece of paper.
Portable Chargers will once again be provided by Charge Candy with multiple swap locations in the Campsite Village, Gold Campsite and arena. For as little as £17.95 you can pre-book a weekend wristband that allows you one full charger per day.
If you have purchased a gold ticket, as part of your package you receive a complimentary meal each day, the QR token is attached to your wristband and can only be used in the Hospitality Arena and can only be scanned once per day (depending on the number of days you are on site)
We’d love for you to spend your 18th birthday with us! You can still attend provided you are 18 or over on the day you wish to enter the festival site. You can also buy your ticket before your 18th birthday.
For example, if your 18th birthday falls on the Saturday of the event weekend then you would only be able to enter the festival from the Saturday onwards. You would not be allowed entry on the Thursday or Friday.
There will be a full range of Official Merchandise available to buy on site at Rockstar Energy presents Creamfields from several official outlets. You can find the location of these on the site map or in the app.
Alternatively you can buy merchandise online here:
