Thanks for your email.   If you have lost an item and are still onsite at the festival, please head to the Lost Property cabin (located next to Welfare/Medical Centre near to the Campsite Village entrance).  Lost property will be open daily at the following times:-

22nd Aug – 12:00-02:00
23rd Aug – 09:00-02:00
24th Aug – 09:00-04:00
25th Aug – 09:00-02:00
26th Aug – 0800-1300

Alternatively, you can use the QR code to complete a lost property contact form, which is checked regularly by the Lost Property team.  Once your form is received you will be contacted to let you know if your property has been found.  We will compare information for lost and found items regularly to ensure we do our best to reunite the found items to their rightful owner.

After the event lost property queries should be sent through the lost property contact form on https://eventswellbeing.co.uk/lost-property.  All reasonable attempts will be made to reunite lost items with their owners where possible. The Lost Property Team will compare found items with the lost items to see if they can match them. After a period of one month, any unclaimed items will be donated to charity or disposed of if necessary. Lost Property contact forms will also be destroyed after one month.

Accessibility Guide

Everyone who successfully applies for Accessibility Access at Creamfields will be sent an Accessibility Guide (via email) 1 week prior to the event, including detailed access information.

The Accessibility Guide will include:

• Arrival Information
• Site Changes and Updates
• Accessibility Maps (including route distances, charging points, accessible toilet and platform locations and more)
• Opening Times
• Accessible Facilities + more
• We recommend saving a copy of the Accessibility Guide for your own reference (once available). No hard copies will be available on-site.
  A downloadable copy of the Accessibility Guide will also be available here nearer the event.

If you require further assistance or information that cannot be found on the website, please contact the Accessibility Team via:

Email: access@creamfields.com

Office opening times are: 10am – 6pm, Monday to Friday.

Please note: we aim to respond to all email enquiries within two working days, however this may take longer during busy times.