Thanks for your email.   If you have lost an item and are still onsite at the festival, please head to the Lost Property cabin (located next to Welfare/Medical Centre near to the Campsite Village entrance).  Lost property will be open daily at the following times:-

22nd Aug – 12:00-02:00
23rd Aug – 09:00-02:00
24th Aug – 09:00-04:00
25th Aug – 09:00-02:00
26th Aug – 0800-1300

Alternatively, you can use the QR code to complete a lost property contact form, which is checked regularly by the Lost Property team.  Once your form is received you will be contacted to let you know if your property has been found.  We will compare information for lost and found items regularly to ensure we do our best to reunite the found items to their rightful owner.

After the event lost property queries should be sent through the lost property contact form on https://eventswellbeing.co.uk/lost-property.  All reasonable attempts will be made to reunite lost items with their owners where possible. The Lost Property Team will compare found items with the lost items to see if they can match them. After a period of one month, any unclaimed items will be donated to charity or disposed of if necessary. Lost Property contact forms will also be destroyed after one month.

The Showers in Gold/Silver & Bronze campsites are open from 7am-9pm each day.

The Pamper Tents in Gold/Silver Campsites will be open from 7am-9pm each day. (Sunday 5pm close).

HELP TENTS

If you need help then visit one of the onsite ‘HELP TENTS’, located in the Campsite village and open 24 hours a day, you will also find them dotted around the event arena. Supporting our existing medical, welfare and other assistance provisions on site, our trained staff are on hand to help with anything you need whether that be, losing your friends, feeling unwell, personal safety, needing a bit of space to chill out or just needing to know where the nearest water point is, whatever it is our friendly teams are on hand to assist, and if they can’t answer your question….they know someone who will!

In addition we have ‘HELP TENTS’ located inside the event arena, operating as additional support units for our medical and security teams onsite. Staffed by trained professionals including paramedics these hubs are to ensure that medical and safety help or assistance is available and close by for festival goers if they you need it.

INFO HUBS

Our ‘INFO HUBS’ have been created as a meeting point for campers, a place you can go for help, assistance, a rest or even just to find out if there’s been a change to the set times – the Hubs are located in the campsites and staffed 24 hours by our friendly staff who are there to help. They might even make you a brew!

The Campsite Village is the central hub for campers and the gateway to the arena itself, it has everything you need to make your camping experience more enjoyable and relaxing.  At its heart is a large chillout zone with shaded areas and hammocks, you will also find an array of culinary delights on offer at the food concessions and you can quench your thirst at the village bar….surrounded by seating allowing you to perch and refuel.

Short on camping gear? Head over to our Camp Shop where you can buy everything from an airbed, wellies or a spare tent peg.  Pop into the General Store to stock up on your fruit and veg or grab yourself some sunnies or merch in one of the other ‘village shops’ .   And lets not forget the ever popular onsite Co-op store selling everything from toilet roll, tobacco, toiletries, meal deals and more to get you through the weekend!

How about a spot of entertainment? There are various fairground rides in addition to the main arena, including a few exclusives for campers.  If you fancy getting hitched at Creamfields don’t miss out on a visit to the ‘Inflatable Church’ where you can ‘tie the knot’ (not legally!) book in early though each day as it’s a busy ‘church’!

The Pamper Street Collective return with their highly skilled pamper artists to keep you looking pristine across the August Bank Holiday weekend.   We have everything from Barbers, hair stylists, henna artists, face painters and body glitter artists and masseuses all on hand to keep you feeling and looking fresh!

And for all those with standard camping wanting access to showers, proper toilets & pamper tent – the campsite village is also where you will find Club Class

The Campsite Village is also where you will find out ‘Help Tents’ open 24 hours a day, these ‘hubs’ are open to everyone and will be supporting our existing medical, welfare and other assistance provisions on site.  Our trained staff will be on hand to help with anything you need whether that be losing your friends, feeling unwell, personal safety, needing a bit of space to chill out or just needing a plaster, suncream or where the nearest water point is, whatever it is our friendly teams are on hand to assist, and if they cant answer your question…they know someone who will!

Cheshire police urge you not to risk bringing any illegal or unknown substances to the event. If you are found to be in possession of controlled drugs, new psychoactive substances or weapons, you are liable to prosecution. The possession of any amount of a controlled drug is a criminal offence and the supply of a controlled drug is an even more serious offence. Carrying controlled substances for others, such as a group of friends, is still considered as possession with intent to supply and will lead to prosecution and a likely prison sentence. We have countless examples of this happening, and it ruins people’s lives. No illegal drug-taking can be assumed to be safe, and there is no safe way to take them.

Think before entering the festival – Don’t bring any prohibited or illegal items with you or use the surrender (amnesty) bins provided to dispose of any controlled drugs, new psychoactive substances or weapons.

We are always thinking of ways to reduce the amount of crime at events but we need you to do your bit too:

• Put money, tickets, credit cards and mobile phones in a zipped pocket or use a money belt.
• Only bring what you need, excess things that you don’t need are just more things you could lose.
• Avoid bringing or withdrawing large amounts of cash and keep it safe at all times. There are cash machines on the site should you need a top up.
• Postcode the property that you do bring to the event so it is identifiable.
• If you arrive by car, ensure that you leave the doors and windows secure and remove any items from view including sat navs, stereos, CD’s and mobile phones
• Use the lockers located in the Campsite Village for personal items you wish to store safely.
• Only bring the essential bank cards. Make a note of the numbers and store at home to make cancellation easier if they do disappear.
• Track your items, more phones and tablets have GPS tracking and can be located via an app such as “Find My iPhone”.

PROJECT SERVATOR 

Project Servator aims to disrupt a range of criminal activity, including terrorism.

Cheshire Police officers are experienced and specially trained to spot the tell-tale signs that someone is planning or preparing to commit this type of crime. There is nothing to suggest that Creamfields will be the target of this type of incident, but you can help us to make sure of it.

Please report anything that doesn’t feel right, for example, an unattended item or someone acting suspiciously, by telling a police officer, informing site security, or calling 999 if it’s an emergency

Visit www.cheshire.police.uk/projectservator for info.

BE SAFE BE SOUND  

We are working with Counter Terrorism Policing to encourage live music fans to #BeSafeBeSound.

Counter Terrorism Policing is collaborating with the UK’s biggest music venues, arenas and festivals to deliver vital safety advice to the public.

We all have a role to play in keeping each other safe. Your safety is our priority and that’s why we have a comprehensive array of measures in place.
You can play your part by trusting your instincts, and if you see something that doesn’t feel right, tell security. Our teams will take every report seriously. You won’t be wasting their time.

Here are some quick tips to help you have a safe and enjoyable time:

• Arrive early, allowing more time for security checks and measures.
• Be patient with security checks. It might seem inconvenient, but they are in place to help you.
• Keep it simple and minimise what you carry. The more you bring, the longer it will take to get in.
• Stay alert and look out for each other. If you see something that doesn’t feel right, tell security. Don’t leave it to someone else.
• Don’t leave bags unattended. Never agree to look after a stranger’s bag, no matter how genuine they seem.

Have an amazing time, and if you see something that doesn’t feel right, report it to security straight away. Thank you for playing your part. #BeSafeBeSound.

Located directly next to the Medical Centre is the ‘WELFARE TENT’ which is open 24 hours a day across the event weekend.   The Welfare Crew offers non-judgemental support to those vulnerable either through substance use, mental health, are a victim of an assault or sexual assault or those that are finding the festival environment too overwhelming in that moment.  A festival atmosphere and large crowds can be a trigger for some people, and our Welfare Tent is a safe space facilitated by trained and experienced staff where people can be cared for until they feel able to head back into the festival if they wish.

Their staff come from a range of professional backgrounds including drug and alcohol services, mental health, social care, youth, and medical services, with all staff trained in safeguarding and supporting victims of assault and recognising mental health and how to give immediate support.

The welfare team can also support you with arranging how to get home in an emergency, by making phone calls to family and friends to pick you up and then support you to the gates.

If you’re camping be sure to check out the Campsite Village. When you fancy a chill out, it’s the place to go; with an array of hammocks for you to kick back on and shelter if the weather turns.  If you’re a Gold ticket holder your oasis lies in the Hospitality arena with a number of indoor and outdoor seating areas.

The festival is a sprawling site and can feel overwhelming. Orientate yourself by getting to know where the camping, Medical Centre, Welfare Tent, Help Tents and toilets are and use What3Words to pin your tent location.

For the best way of getting around, make sure you download our app where you can find an interactive map which will show you exactly where you are at any given time. Also, stay connected, stick with your group of friends and look out for one another, arrange a designated meeting place where you can regroup if you get separated.  The Headphone arch is an easy one to find if you’ve not attended before.

What3words – Locate Link.

If you’re attending the festival this year and worried about losing your mates on site then check out the new feature on What3Words – Locate Link which is a great tool to find their location!

How it works
Copy the link below and send it to the person you’d like to locate. When they open the link, they’ll be taken to a web page which will display the 3 words for their location. The page has been designed to have a low data requirement, so it should load even in areas with poor data connection. They can then send you these words or give you them over the phone.  More info here https://what3words.com/locate-link

⭐ Bookmark the link now so you can find it when you need it:
locate.what3words.com

We continue to work with HazmatLINK who have been providing their back of house testing services at Creamfields for many years.  Their knowledge and expertise in identifying substances of concern allows us to alert festival goers based on results from our on-site lab.

Follow us on IG @creamfieldsofficial @ twitter @creamfields for updates

Jolly Green Sherpas – Barrow Hire

No need to struggle with your luggage upon arrival – the Jolly Green Sherpas will be bringing their Barrow Hire service back to Rockstar Energy presents Creamfields this summer!

You can hire a barrow for just £30 (plus a refundable £50 deposit).

Plus, for every hire they plant a tree via a nonprofit reforestation project.

No need to pre-book, just look out for them in the car parks upon arrival.

More info at – www.jollygreensherpas.com

Stay vigilant with your valuables and treat them with the same care onsite as you would anywhere else. To keep them safe, use our Safe Storage facility located next to Lost Property/Welfare. Prices are £25 for the weekend, £10 per day, or £2 per single loose item (eg. Passport, keys) . No prebooking is needed—just purchase on the day.

Opening and closing times for Safe Storage can be found here.

Co op will be returning with their onsite store, located in the Campsite Village (so only accessible to Camping ticket holders) and selling a range of products including food, sandwiches, soft drinks, cereals, fruit, crisps, toilet roll, tobacco + much more.

N.B. Please note due to licensing restrictions there are no off license concessions on site.  Alcohol is only available to purchase from the bars.

Portable Chargers will once again be provided by Charge Candy with multiple swap locations in the Campsite Village, Gold Campsite and arena.