Info + faq

The ticket you have purchased only provides access to the campsite specified on your ticket.  If you wish to camp with friends in a different campsite, you will need to resell your current ticket via Ticketmaster resale and purchase the appropriate camping ticket, subject to availability.

*Gold & Silver Campsite is only accessible with a Gold or Silver Camping ticket

**Bronze campsite is only accessible with a Bronze Camping ticket

***Standard Campsite is only accessible with a Standard Camping ticket.

If you would like to access luxury amenities whilst on site, including hot/cold showers and ‘proper’ flushing toilets and a pamper tent featuring hair straighteners and hair dryers. You can book a Freshfields pass, a private area with locations in the Event Arena and Downtown with a variety of luxury amenities to make your experience even more memorable.

You have the option of purchasing a Freshfields Pass (Downtown) / Freshfields Pass (Event Arena) either for the day or the weekend.

• Please note, if you have a bronze, silver or gold ticket, you will already have access to showers and ‘proper’ flushing toilets in your campsite. If you have silver or gold, you will also have access to your pamper hubs located within your campsite.

There will be a check-in system, no mobile/physical tickets sent out for Freshfields. Letters of authorisation will be accepted so someone else can collect on behalf of the cardholder but all guests must come themselves to get wristbands, none will be given out for guests to distribute to their party.

We’re excited to announce the return of our pre order click and collect camping supplies service, offering the ultimate convenience for campers who don’t want the hassle of carrying camping kit.

• No Heavy Lifting: Skip hauling your kit across the festival site—just pick it up when you arrive.
• Stress-Free Arrival: Stroll into the action and collect your order.
• Bundles: Choose a package that suits your needs — whether you need just the basics or the full setup.
• Save Packing Time: No need to wrestle with tents and supplies before you travel—your kit is sorted.

Introducing ‘Downtown’ A Sports, Wellness, and Entertainment Village, ‘Downtown’ offering festival-goers a chance to mix fun, fitness, games, beauty, and relaxation.

Downtown is only accessible to camping ticket holders.

• Activities: Inflatable 5-a-side football, Basketball, Mini Golf, Bingo Bango, Rave Karaoke, and more.
• Entertainment: With a carefully curated timetable of entertainment including Live performances, theatrical performances, quizzes, DJ Academy, Tug of War and win a DJ set in the Turntable Takedown.
• Health & Fitness: Kickstart your day at the Fitness Zone, where you can join a variety of exercise groups. Enjoy features such as an on-site gym, CrossFit training, pull-up and running competitions, rave aerobics, yoga, Zumba, and relaxing massage and meditation sessions.
• Dining & Drinks: Enjoy great food, drinks, and live entertainment at the Culinary Quarter, featuring healthy options like Buddha Bowls, a salad bar, smoothies, and juices.
• Hair & Beauty:   Stay festival-ready with daily pampering, including hair styling, makeup, nails, beauty treatments, and plenty of glitter to shine all day and night

We will email you with check-in details approximately one week before the event.

Please email us at info@pinkmoonpresents.co.uk with the names of the Lead Bookers and your Booking confirmation codes to register your request (e.g. 12-3456), but please note this may not always be possible – at Pre-Pitch we group the types of accommodation together, so please bear in mind if you and your friends have booked different accommodation types, this may make it difficult to fulfil your request. If you have booked accommodation in both Pre-Pitch and Dreamfields campsites we will not be able to group your bookings next to each other as these are separate campsites. Our request deadline is 6 weeks before the festival.

More details will be announced closer to the event

We don’t post anything out – we will send all relevant check-in information by email. Your festival tickets will be sent separately by the company you bought them from. Please note digital or physical scannable tickets are not sent out for Pre-Pitch accommodation bookings, information on how to check-in will be sent with the arrival information pack approximately one week before the event.

Car Parking is not included in Pre-Pitch so must be booked separately if required.

Yes, please email info@pinkmoonpresents.co.uk with your enquiry

Information on how to check-in will be sent with the arrival information pack approximately one week before the event.

More information on this will be available soon.

Please check which accommodation type you purchased either by checking your confirmation email or signing into your account on Ticketmaster, you will then be able to see what is included.

We only dispatch physical car park passes – we will send all other relevant check-in information by email. Your festival tickets will be sent separately by the company you bought them from. Please note digital or physical scannable tickets are not sent out for Dreamfields accommodation bookings, information on how to check-in will be sent with the arrival information pack approximately one week before the event.

Pre-Pitch Campsite is open from 12pm (midday) on Thursday until 12:00pm (midday) on Monday.

As well as the accommodation you will have the following:

• Access to private Dreamfields campsite
• Free car park pass (1 per 2 guests)
• 24-hour Dreamfields reception & site security‘Proper’ toilets & showers
• Pamper tent with hairdryers and straighteners provided
• Phone charging hub*

Everyone staying in your Dreamfields accommodation must have a 2, 3 or 4-day Creamfields Camping ticket (Standard, Bronze, Silver or Gold) to gain entry.

No, sorry.  Power supply provided as part of your accommodation purchase is intended for device charging only. Nothing else is permitted and may cause power outages, fire hazard, and a risk to life.

Silver and Gold camping includes a pamper hub, showers and “proper toilets” inside the campsite. Freshfields can be found inside Downtown village and is different to the Silver/Gold campsite facilities. To access Freshfields you will need to purchase an additional wristband, however, we advise anyone with access to silver/gold campsite premium facilities to use them. (they are included in the price)

The Showers in Gold/Silver & Bronze campsites are open from 7am-9pm each day.

The Pamper Tents in Gold/Silver Campsites will be open from 7am-9pm each day. (Sunday 5pm close).

SALVAGING @ CREAMFIELDS

If you wish to apply to salvage at this years event, applications are now open on Eventree. Please note, you must create an account on Eventree to filling out your application, click here  to apply.

For any questions contact us at salvagers@cream.co.uk

Have you thought about your living quarters for

Creamfields?

Creamfields is this summer and if you’re camping with us then you’ll be keen to make sure you’ve got a suitable tent for the weekend. Before you make a rushed purchase though, why not read our handy guide to buying the ultimate tent

Whether you are attending as part of a family, a group, or even on your own, we are all responsible not just for our belongings, but also for leaving the site nice and tidy and being responsible campers. So here some handy hints when it comes to tenting –

Do you even need to buy a new tent?

Got a tent in the loft or shed? Got a friend or family member who has a decent tent of their own? Get it out and set it up the garden – if it’s in decent condition then why spend money on a new tent in the first place!

Invest in a tent that isn’t going to let you down.

So you went into the loft to find your old tent full of holes, and the one your uncle lent you is as much use as a wet paper bag. It’s time to hit the tent shops. Spend a bit of money on a decent tent with a good waterproof rating and solid reviews. The old saying “buy it cheap, buy it twice” is going to haunt you if you’re spending the festival damp and wet. Remember to check the “HH” rating which is how waterproof the tent is – you probably want to aim for over 5000 if it’s a wet weekend.

Avoid a pop-up tent unless you’re certain.

Easy to put up….not so easy to take down, especially after a long weekend. They don’t tend to last as long either, and cheaper build might make for less than comfortable weekend. Invest in something sturdy.

Take it home!

Goes without saying but a responsible festival goer tidies up after themselves. Take your tent home with you after the weekend is over. After all, you’ve invested in a decent one, would be a huge waste to only use it once!

If you do have a pop-up tent, see our handy guide here on how to pack one away

There are bins on-site….

There will be plenty of bins on-site to discard your rubbish at the end of the weekend. However…

…tents don’t all get recycled

Contrary to popular belief, most tents left behind at festivals don’t get donated or recycled, and simply end up in an energy from waste incinerator. Care for our planet, and make sure you take your tent back home.

What’s included with my Camping Ticket?

Bronze

Bronze tickets give you access to the Bronze campsite only which includes hot showers, ‘proper’ toilets and a 24-hour info hub.  Please note ONLY BRONZE TICKET HOLDERS will be allowed access into the Bronze campsite.

Silver

Silver tickets give you access to the Gold/Silver campsite which includes access to hot showers, ‘proper’ toilets, 24-hour info hub, Pamper tent + free car park pass.

Gold

Gold tickets give you access to the Gold/Silver campsite which includes access to hot showers, ‘proper’ toilets, 24-hour info hub, Pamper tent + free car park pass + access to the exclusive Gold Hospitality Arena where x1 complimentary meal will be served each day and features indoor and outdoor seating areas, exclusive concessions and services which includes cocktails, makeup, hair and glitter tent to enjoy the festival in style*

** All festival tickets include access into the event itself.

What’s included with my Day Ticket?

Gold Day

If you are purchasing a Gold Day ticket – you get free car parking plus access to the exclusive Hospitality Arena on site which will serve you up x1 complimentary meal each day. The Hospitality Arena also includes ‘proper toilets’, indoor and outdoor seating areas, leather sofas, wooden flooring, plus access to various exclusive concessions inside the hospitality arena*

Standard Day

If you are purchasing a Standard Day ticket – you get access to the Main Even Arena

**Gold, Silver and Bronze tickets do not include Dreamfields or Pre-Pitch accommodation, if you wish to book Dreamfields or Pre Pitch accommodation, this needs to be booked separately.*** Chargeable

There are no pass outs at Creamfields.

If you have a camping ticket and you leave the festival site you WILL NOT BE ALLOWED RE-ENTRY

If you have a day ticket and you leave the festival site you WILL NOT BE ALLOWED RE-ENTRY

If you have a 2 or 3 day ticket WITHOUT camping you WILL NOT BE ALLOWED RE-ENTRY ON INDIVIDUAL DAYS. On leaving the event after each day you will need to produce the ticket for the next day to gain re-entry

Yes, you can access the event any day your ticket is valid for

Camping ticket holders

If you are camping at the festival, you can bring in your own alcohol. There is a limit of 24 cans and 1 litre plastic bottle of spirit per person. No glass allowed on site, any drinks in glass bottles must be decanted into plastic bottles before arrival.

• Cans can be mixed – cider, lager, wine but must not exceed 24 cans.
• Pre-mixed cocktails – maximum accumulated quantity must not exceed 1L.
  • This includes Buzzballs, AU pre mixed cocktails and any other branded mixed cocktails.

Please note that alcohol can not be brought into the Event Arena.

Strictly no kegs

Day ticket holders

If you are a day ticket holder, no drinks or alcohol can be brought into the event, apart from 1 x 500ml bottle of water which must be sealed.

No, sorry you cannot bring your campervan (this includes caravans & motorhomes) – the campsites at the festival are tented only. If you purchase a Camping ticket then you must camp within our campsites.

You may not camp in the car parks or sleep in your car.

No, sorry. Please leave speakers at home (we have lots of speakers in the event arena!). Portable speakers are a prohibited item and there is no facility to store prohibited items including speakers on site. Items confiscated will be discarded. The promoter is not responsible for abandoned items

No glass is allowed at Creamfields. This includes perfume, foundation bottles, aftershave and mirrors. These are prohibited items and will be confiscated at the entrance (please note there is no facility to leave your belongings and collect after the show) so please double check before you arrive at the show.

*Small make up compact mirrors are acceptable.

No, please understand we have thousands of campers on site and even though they look pretty, unfortunately we don’t have enough space for you to erect a gazebo.

Yes you can if you have purchased a camping ticket, but remember Creamfields is in the middle of a field, we recommend bringing a rucksack instead.

Day ticket holders can bring a bag no bigger than an A4 piece of paper.