Creamfields Cares

Creamfields is renowned for its friendly crowd and this year we want to build our ‘Creamfields Community’.  We’re one of the safest festivals in the world and we aim to keep it that way, the health and safety of our customers is the most important thing to us. Yes, we want you guys to have the time of your life but we also want you to do it safely.

As many of you who have already attended a Creamfields festival will know, Creamfields has a zero tolerance to drugs, and stringent security measures are in place. These procedures are developed and improved year on year and we ask festival goers to remember that the security and Police we have on site are ultimately there to keep you safe – so we urge anyone attending to not bring drugs into the show and to not use drugs whilst at the show.

However, despite the stringent searches and security procedures in place, we acknowledge that drugs will still make their way into the festival and some of you will decide to use them. It is extremely important to understand what you are choosing to take and the effects that these drugs will have on your body so that you can make your own informed decision and try to reduce the harm caused by the drugs you may decide to take.


The First Aid and Welfare tents are located next to the entrance to the campsite village and the arena. They are open 24hrs from Thursday until Monday midday. Experienced and caring staff are on hand to provide confidential advice about drugs, alcohol, substances formally known as ‘legal highs’, mental health, sexual health and general assistance, counselling and advice for anything that is troubling you.

If you require medical attention from the campsites, there are medical/welfare points located in the campsite village. If in doubt, you can always go to the campsite zone hubs, and they will be able to assist and escort should further medical assistance be required.

The Samaritans return and will be based in the Campsite Village and open 24hrs from Thursday until Monday midday. They will be there to provide a non-judgemental, face to face listening service throughout the event.

Also, our team of Pastors are back again with their tent set up on site, the team are there to help customers who need help or are in difficulty eg if you’ve lost your friends, tent etc.  Offering a warm and safe place for people to chat, and lending a listening ear for those who need one.


Neighbourhood watch

With thousands of people camping at Creamfields we need everyone to take an active role in keeping Creamfields safe and friendly and we need your help to do this. We’re asking people to look out for each other, it’s that simple. If you see someone looking worse for wear or on their own and they look like they need some help then do the right thing, go over, check they’re okay and please alert a member of staff or security if you’re concerned, it really could make a difference.


Sexual health charity Brook will have specialists available on site every day during the morning and afternoon. They’ll be providing free condoms as well as advice and guidance on contraception, STIs and safer sex.

If you require emergency contraception, sanitary towels or sun cream this is available from the Welfare Tent.


Creamfields is a sprawling site and can feel overwhelming.  Orientate yourself by getting to know where the camping, first aid, welfare and toilets are and use What3Words to pin your tent location.   Also, stay connected, stick with your group of friends and look out for one another, arrange a designated meeting place where you can regroup if you get separated.

Campsite village – chill out area

If you’re camping be sure to check out the Campsite village if you fancy a chill out, its the place to go if you want to escape the music and relax. With an array of hammocks for you to kick back on and shelter if the weather turns, plus this will be where our qualified and trained welfare staff will be based who are there for help and support or even just a chat.  If you’re a Gold ticket holder your oasis lies in the Hospitality arena with an array of indoor and outdoor seating areas.


Our hubs have been created as a meeting point for campers, a place you can go for help, assistance, a rest or even just to find out if there’s been a change to the set times – the Hubs are located in the campsites and staffed 24 hour by our friendly staff who are there to help. They might even make you a brew!


Cheshire police urge you not to risk bringing any illegal or unknown substances to the event. If you are found to be in possession of controlled drugs, new psychoactive substances or weapons, you are liable to prosecution.

The possession of any amount of a controlled drug is a criminal offence and the supply of a controlled drug is an even more serious offence. Carrying controlled substances for others, such as a group of friends, is still considered as possession with intent to supply and will lead to prosecution and a likely prison sentence. We have countless examples of this happening, and it ruins people’s lives.

No illegal drug-taking can be assumed to be safe, and there is no safe way to take them.

Think before entering the festival – Don’t bring any prohibited or illegal items with you or use the surrender (amnesty) bins provided to dispose of any controlled drugs, new psychoactive substances or weapons.


We are always thinking of ways to reduce the amount of crime at events but WE need you to do your bit too:

·         Put money, tickets, credit cards and mobile phones in a zipped pocket or use a money belt.

·         Only bring what you need, excess things that you don’t need are just more things you could lose.

·         Avoid bringing or withdrawing large amounts of cash and keep it safe at all times. There are cash machines on the site should you need a top up.

·         Postcode the property that you do bring to the event so it is identifiable.

·         If you arrive by car, ensure that you leave the doors and windows secure and remove any items from view including sat navs, stereos, CD’s and mobile phones

·         Use the lockers located in the Campsite Village for personal items you wish to store safely.

·         Only bring the essential bank cards. Make a note of the numbers and store at home to make cancellation easier if they do disappear.

·         Track your items, more phones and tablets have GPS tracking and can be located via an app such as “Find My iPhone”.


Click here for more info

Safe Listening at Creamfields

Your health and safety are the most important thing to us. We want you to enjoy every aspect of Creamfields, listen to your favourite music, see your favourite acts and to do it safely.

We want you to continue doing what you love without damaging your hearing. Hearing damage comes from a combination of loudness and exposure time. The longer you are exposed to sound, the more likely it is to damage your ears, so take breaks and give your ears a rest.

For tips on how to protect your ears and to find out more about safe listening, please click here for some advice.