Info + faq

Big Green Coach has a strict “no trolley” luggage policy in place. This policy helps manage storage space fairly and efficiently, especially when coaches are running at full capacity. Trolleys can take up a disproportionate amount of space in the luggage compartments, which can impact other passengers’ ability to store their bags. By limiting certain types of luggage, we can ensure there’s enough room for everyone’s belongings and avoid delays or difficult situations on the day of travel. We kindly ask all customers to respect this policy and travel with manageable luggage where possible.

No, however, Freshfields will make it’s debut this year at the festival! Freshfields is a private area with locations in the Event Arena and Downtown with a variety of luxury amenities to make your experience even more memorable, offering you the same facilities you had with Club Class such as hot showers, pamper tents and more!

You have the option of purchasing a Freshfields Pass (Downtown) / Freshfields Pass (Event Arena) or a Freshfields Spa pass either for the day or the weekend.

We’re excited to announce the return of our pre order click and collect camping supplies service, offering the ultimate convenience for campers who don’t want the hassle of carrying camping kit.

• No Heavy Lifting: Skip hauling your kit across the festival site—just pick it up when you arrive.
• Stress-Free Arrival: Stroll into the action and collect your order.
• Bundles: Choose a package that suits your needs — whether you need just the basics or the full setup.
• Save Packing Time: No need to wrestle with tents and supplies before you travel—your kit is sorted.

Car parking passes are per car, not per person. You only need 1 car parking pass if your group is traveling in 1 vehicle.

Rockstar Energy presents Creamfields 2025 opening times and closing times are below:

1. 1 Part Payment Plan is available to any customer buying a ticket between 01/07/2025 & 31/07/2025. This payment plan allows tickets to be paid with a £20 deposit and 1 monthly payment on 1st August 2025 (each an “installment”).
2. Pay just £20 to secure your ticket. Once you’ve paid the first £20, the following instalment will be taken on the 1st of the following month.
3. Check how much each payment will be on the table above and by clicking here
4. if the card payment fails you may lose your ticket, make sure you have sufficient funds in your account to cover the payment.
5. Make sure the card you first used is still valid. Payment is taken from the card you first used to secure your ticket. If your card has expired or you have lost or cancelled it, we won’t be able to take the next payment and you could lose your ticket. Please contact Ticketmaster directly before the next payment is due if this is the case and they
6. Please note that it may take a few days for your payment to come out of your account. Please be patient, if you have any concerns please contact Ticketmaster customer service who can advise you on this.

• Download the official Creamfields App
• Locate your nearest Merchandise Stand using the interactive site map
• Exchange your merchandise ticket for your official Rockstar Energy presents Creamfields 2025 hoodie!
  • *hoodies purchased in advance cannot be collected without a ticket.
  • **hoodies can only be collected onsite; any unredeemed tickets cannot be refunded.

The Rockstar Energy presents Creamfields app has everything you need to enjoy your experience without the hassle, whether you’re a day ticket holder or camping all weekend. From set times to maps to frequently asked questions, the official app has it all.

Features include:

• Artists – A-Z list of artists, artist info, stage and arena info, broken down by day and stage.
  Exclusive access to loyalty payment plan tickets for Rockstar Energy presents Creamfields 2025.
• Line up – plan who you want to see with a full list of set times from each day and every arena on the app. Plus they update live, so if anything changes on the day, you’ll get instant updates. You can favourite artists to create your own schedule.
• GPS map – a full map of the site with arenas, bars, food outlets, water points, toilets, and everything else you can think of. The map can be filtered to show whatever it is you’re looking for, and a live GPS location lets you see your location even without phone signal.
• Playlist & Albums – find official Creamfields playlists, videos & photos.
• News – get updates from Creamfields’ official socials & news feature right in the app

PLUS much much more, click below for to get the app and find the full feature list.

We will email you with check-in details approximately one week before the event.

Tickets are on sale now! Click here to buy tickets.

Please email us at Creamfields@VIPNation.co.uk with the names of the Lead Bookers and your Booking confirmation codes to register your request (e.g. 12-3456), but please note this may not always be possible – at Pre-Pitch we group the types of accommodation together, so please bear in mind if you and your friends have booked different accommodation types, this may make it difficult to fulfil your request. If you have booked accommodation in both Pre-Pitch and Dreamfields campsites we will not be able to group your bookings next to each other as these are separate campsites. Our request deadline is 2 weeks before the festival – Monday 11th August 2025.

Showers in Gold, Silver, Bronze & Dreamfields campsites will be open between 7am-9pm (N.B Shower Blocks will close on rotation for around 1 hour each afternoon for cleaning)

If you want to spread the cost of any extras or upgrades you will only be able to do this via Klarna or Paypal’s Pay in 3 option at the end of the checkout, providing that the transaction value is above £30. Any transactions below the value of £30 will not be eligible for any buy now, pay later options. To make use of the buy now, pay later options, please select the “pay in full” option on the tickets page and you will find the options at the end of the checkout.

If you are looking to upgrade your ticket level or ticket type (non-camping/camping), please click here for more information.

We don’t post anything out – we will send all relevant check-in information by email. Your festival tickets will be sent separately by the company you bought them from. Please note digital or physical scannable tickets are not sent out for Pre-Pitch accommodation bookings, information on how to check-in will be sent with the arrival information pack approximately one week before the event.

Car Parking is not included in Pre-Pitch so must be booked separately if required.

‘Unfurnished Bell Tents’ are located in the Pre-Pitch Campsite only which is accessible to Bronze, Silver or Gold Camping ticket holders only). These are Bell Tents that come empty with no interior furniture, bedding, or beds.

Dimensions:

• Unfurnished Pre-Pitch Bell Tent for up to 3 people – central pole height 2.5 metre x floor diameter 4 metres
• Unfurnished Pre-Pitch Bell Tent for up to 5 people – central pole height 3 metre x floor diameter 5 metres

No, festival tickets are not included in the tent booking – you must purchase these separately here or add them to your order in the booking process.

Yes, we can be reached at Creamfields@VIPNation.co.uk

Information on how to check-in will be sent with the arrival information pack approximately one week before the event.

Please email us at Creamfields@VIPNation.co.uk with the names of the Lead Bookers and your Booking confirmation codes to register your request (e.g. 12-3456), but please note this may not always be possible – at Dreamfields we group the types of accommodation together, so please bear in mind if you and your friends have booked different accommodation types, this may make it difficult to fulfil your request. If you have booked accommodation in both Pre-Pitch and Dreamfields campsites we will not be able to group your bookings next to each other as these are separate campsites. Our request deadline is 2 weeks before the festival – Monday 11th August 2025.

Please check which accommodation type you purchased either by checking your confirmation email or signing into your account on Ticketmaster, you will then be able to see what is included.

We only dispatch physical car park passes – we will send all other relevant check-in information by email. Your festival tickets will be sent separately by the company you bought them from. Please note digital or physical scannable tickets are not sent out for Dreamfields accommodation bookings, information on how to check-in will be sent with the arrival information pack approximately one week before the event.

Pre-Pitch Campsite is open from 12 noon (midday) on Thursday 21st until 12 noon on Monday 25th August 2025.

As well as the accommodation you will have the following:

• Access to private Dreamfields campsite
• Free car park pass (1 per 2 guests)
• 24-hour Dreamfields reception & site security‘Proper’ toilets & showers
• Pamper tent with hairdryers and straighteners provided
• Phone charging hub

Everyone staying in your Dreamfields accommodation must have a 2, 3 or 4-day Rockstar Energy presents Creamfields Camping ticket (Standard, Bronze, Silver or Gold) to gain entry.

You can view the full lineup for Rockstar Energy presents Creamfields 2025 by clicking the button below:

Thanks for your email.   If you have lost an item and are still onsite at the festival, please head to the Lost Property cabin (located next to Welfare/Medical Centre near to the Campsite Village entrance).  Lost property will be open daily at the following times:-

22nd Aug – 12:00-02:00
23rd Aug – 09:00-02:00
24th Aug – 09:00-04:00
25th Aug – 09:00-02:00
26th Aug – 0800-1300

Alternatively, you can use the QR code to complete a lost property contact form, which is checked regularly by the Lost Property team.  Once your form is received you will be contacted to let you know if your property has been found.  We will compare information for lost and found items regularly to ensure we do our best to reunite the found items to their rightful owner.

After the event lost property queries should be sent through the lost property contact form on https://eventswellbeing.co.uk/lost-property.  All reasonable attempts will be made to reunite lost items with their owners where possible. The Lost Property Team will compare found items with the lost items to see if they can match them. After a period of one month, any unclaimed items will be donated to charity or disposed of if necessary. Lost Property contact forms will also be destroyed after one month.

Gold parking passes are for Gold ticket holders only and are not available for purchase. General car parking passes are available for purchase on your day of arrival or in advance.

For all information on your first time at a festival, head to our ‘Festival First Timer’ page: creamfields.com/firsttime

Silver and Gold camping includes a pamper hub, showers and “proper toilets” inside the campsite. Freshfields can be found inside the general campsite village and is different to the Silver/Gold campsite facilities. To access Freshfields you will need to purchase an additional wristband, however, we advise anyone with access to silver/gold campsite premium facilities to use them. (they are included in the price)

1. Download the official Creamfields App
2. Locate your nearest Merchandise Stand using the interactive site map
3. Exchange your lanyard ticket for your official Rockstar Energy presents Creamfields 2025 Lanyard

*Lanyards purchased in advance cannot be collected without a ticket.

**Lanyards can only be collected onsite; any unredeemed tickets cannot be refunded.

You can get a full breakdown of the payment plan dates here and during the booking process.

Yes this is absolutely fine.  You can access the event any day that your ticket is valid for, eg.  if you have a 4 day camping ticket which means you can arrive on the Thursday, but you’re now unable to get to the festival until the Friday (or Saturday), you can still access the event as your ticket is valid for Thursday, Friday, Saturday & Sunday.

The Showers in Gold/Silver & Bronze campsites are open from 7am-9pm each day.

The Pamper Tents in Gold/Silver Campsites will be open from 7am-9pm each day. (Sunday 5pm close).

We will contact you via email within 1 week of the festival with a full information pack.

Its a common misconception that tents and equipment that are left behind at festivals are packed up and donated to those in need, however, the reality is that most abandoned tents and equipment end up in incineration / get burnt.  Our key message to anyone attending Creamfields or any festival is please take your tents home.   

In an effort to reduce waste, every year we organise a salvage operation which allows charities and community groups etc to join us on Monday afternoon after the festival to collect reusable tents and camping gear left behind.

If you wish to register your interest in joining Creamfields salvage this year, applications are now open on Eventree. Please note, you must create an account on Eventree to fill out your application, Click here –  http://applications.eventree.co.uk/apply/index/id/11644

Deadline to apply is 11th August 2025.

For any questions contact us at salvagers@cream.co.uk.

For more information about combatting trespassing on the festival site, click here.

Lost something at the festival? Fill in this form and we will get back to you as soon as possible

Cheshire police urge you not to risk bringing any illegal or unknown substances to the event. If you are found to be in possession of controlled drugs, new psychoactive substances or weapons, you are liable to prosecution. The possession of any amount of a controlled drug is a criminal offence and the supply of a controlled drug is an even more serious offence. Carrying controlled substances for others, such as a group of friends, is still considered as possession with intent to supply and will lead to prosecution and a likely prison sentence. We have countless examples of this happening, and it ruins people’s lives. No illegal drug-taking can be assumed to be safe, and there is no safe way to take them.

Think before entering the festival – Don’t bring any prohibited or illegal items with you or use the surrender (amnesty) bins provided to dispose of any controlled drugs, new psychoactive substances or weapons.

We are always thinking of ways to reduce the amount of crime at events but we need you to do your bit too:

• Put money, tickets, credit cards and mobile phones in a zipped pocket or use a money belt.
• Only bring what you need, excess things that you don’t need are just more things you could lose.
• Avoid bringing or withdrawing large amounts of cash and keep it safe at all times. There are cash machines on the site should you need a top up.
• Postcode the property that you do bring to the event so it is identifiable.
• If you arrive by car, ensure that you leave the doors and windows secure and remove any items from view including sat navs, stereos, CD’s and mobile phones
• Use the lockers located in the Campsite Village for personal items you wish to store safely.
• Only bring the essential bank cards. Make a note of the numbers and store at home to make cancellation easier if they do disappear.
• Track your items, more phones and tablets have GPS tracking and can be located via an app such as “Find My iPhone”.

PROJECT SERVATOR 

Project Servator aims to disrupt a range of criminal activity, including terrorism.

Cheshire Police officers are experienced and specially trained to spot the tell-tale signs that someone is planning or preparing to commit this type of crime. There is nothing to suggest that Creamfields will be the target of this type of incident, but you can help us to make sure of it.

Please report anything that doesn’t feel right, for example, an unattended item or someone acting suspiciously, by telling a police officer, informing site security, or calling 999 if it’s an emergency

Visit www.cheshire.police.uk/projectservator for info.

BE SAFE BE SOUND  

We are working with Counter Terrorism Policing to encourage live music fans to #BeSafeBeSound.

Counter Terrorism Policing is collaborating with the UK’s biggest music venues, arenas and festivals to deliver vital safety advice to the public.

We all have a role to play in keeping each other safe. Your safety is our priority and that’s why we have a comprehensive array of measures in place.
You can play your part by trusting your instincts, and if you see something that doesn’t feel right, tell security. Our teams will take every report seriously. You won’t be wasting their time.

Here are some quick tips to help you have a safe and enjoyable time:

• Arrive early, allowing more time for security checks and measures.
• Be patient with security checks. It might seem inconvenient, but they are in place to help you.
• Keep it simple and minimise what you carry. The more you bring, the longer it will take to get in.
• Stay alert and look out for each other. If you see something that doesn’t feel right, tell security. Don’t leave it to someone else.
• Don’t leave bags unattended. Never agree to look after a stranger’s bag, no matter how genuine they seem.

Have an amazing time, and if you see something that doesn’t feel right, report it to security straight away. Thank you for playing your part. #BeSafeBeSound.

Please note all bars & ALL concessions on site are cashless. Only cards & contactless + Apple & Google Pay accepted.

We recommend that if you are prescribed medication and have been advised to use these continuously, please ensure you bring them with you and take them as prescribed. It’s worth noting that we DO allow prescribed medication on site. This has to be in your name and your ID may be asked to prove who you are.

ALL medication should be in the correct packaging, and any loose medication not in the correct packaging will not be allowed into the festival.

If you have specific medication which requires refrigeration this can also be stored at the Medical Centre on site and must be labelled with the customer’s name and contact details.

You will need to contact the ticket agent you purchased your ticket from directly, customer service contacts details below.

For more information about residents click below for info

What’s included with my Camping Ticket?

Bronze

Bronze tickets give you access to the Bronze campsite only which includes hot showers, ‘proper’ toilets and a 24-hour info hub.  Please note ONLY BRONZE TICKET HOLDERS will be allowed access into the Bronze campsite.

Silver

Silver tickets give you access to the Gold/Silver campsite which includes access to hot showers, ‘proper’ toilets, 24-hour info hub, Pamper tent + free car park pass.

Gold

Gold tickets give you access to the Gold/Silver campsite which includes access to hot showers, ‘proper’ toilets, 24-hour info hub, Pamper tent + free car park pass + access to the exclusive Gold Hospitality Arena where x1 complimentary meal will be served each day and features indoor and outdoor seating areas, exclusive concessions and services which includes cocktails, makeup, hair and glitter tent to enjoy the festival in style*

** All festival tickets include access into the event itself.

What’s included with my Day Ticket?

Gold Day

If you are purchasing a Gold Day ticket – you get free car parking plus access to the exclusive Hospitality Arena on site which will serve you up x1 complimentary meal each day. The Hospitality Arena also includes ‘proper toilets’, indoor and outdoor seating areas, leather sofas, wooden flooring, plus access to various exclusive concessions inside the hospitality arena*

Standard Day

If you are purchasing a Standard Day ticket – you get access to the Main Even Arena

**Gold, Silver and Bronze tickets do not include Dreamfields or Pre-Pitch accommodation, if you wish to book Dreamfields or Pre Pitch accommodation, this needs to be booked separately.*** Chargeable

A full list of official ticket agents and which tickets they offer can be found here. Please only purchase from an official ticket agent listed on our website. If purchasing elsewhere eg. secondary ticket sites, social media etc, there is no guarantee that the ticket you are purchasing is legitimate

Camping ticket customers

Campsite items apply to customers with a camping ticket only.  Please note no bags bigger than A4 can be brought into the event arena.

** camping chairs are permitted in the campsites only

Day ticket customers

Day ticket holders should refer to the Event Arena column and notes column only.

PLEASE NOTE – Day ticket holders can bring a bag no bigger than an A4 piece of paper.

Can I bring in food and drink/alcohol?

Campers are allowed to bring food and non-alcoholic drink on to the campsite however, food and drink is not permitted in the event arena.

Campers are allowed to bring 1x 24 can/plastic crate of beer/cider or drink of choice & 1 litre of spirit or wine in a plastic bottle/box per person.

Day ticket holders can bring 1x sealed bottle (no glass) of water. We encourage all customers to bring a refillable bottle and use the free water points across the festival site.

Rockstar Energy presents Creamfields 2025

Thursday 21st – Sunday 24th August 2024 – Bank Holiday Weekend

Yes, you can arrive any day your ticket is valid for.

If you wish to contact someone at Cream HQ please click here

Please note if you have a specific question regarding your ticket purchase please contact the ticket agent you purchased with as we are unable to access your booking, your ticket agent will be able to access your booking and help with your query. A list of Ticket Agent customer service contacts can be found at the bottom of this page https://creamfields.com/tickets

Please click the link below for any questions that you have about Accessibility.

Rockstar Energy presents Creamfields is located just between Liverpool and Manchester in the beautiful Cheshire countryside (Daresbury, Cheshire) and couldn’t be easier to get to, whatever your mode of transport.

Jolly Green Sherpas – Barrow Hire

No need to struggle with your luggage upon arrival – the Jolly Green Sherpas will be bringing their Barrow Hire service back to Creamfields in 2025!

You can hire a barrow for just £30 (plus a refundable £50 deposit).

Plus, for every hire they plant a tree via a nonprofit reforestation project.

No need to pre-book, just look out for them in the car parks upon arrival.

More info at – www.jollygreensherpas.com

Stay vigilant with your valuables and treat them with the same care onsite as you would anywhere else. To keep them safe, use our Safe Storage facility located next to Lost Property/Welfare. Prices are £25 for the weekend, £10 per day, or £2 per single loose item (eg. Passport, keys) . No prebooking is needed—just purchase on the day.

Opening and closing times for Safe Storage can be found here.

Please email info@cream.co.uk

There are no pass outs at Rockstar Energy presents Creamfields.

If you have a camping ticket and you leave the festival site you WILL NOT BE ALLOWED RE-ENTRY

If you have a day ticket and you leave the festival site you WILL NOT BE ALLOWED RE-ENTRY

If you have a 2 or 3 day ticket WITHOUT camping you WILL NOT BE ALLOWED RE-ENTRY ON INDIVIDUAL DAYS. On leaving the event after each day you will need to produce the ticket for the next day to gain re-entry

Working at Rockstar Energy presents Creamfields

Festival Trader

NON FOOD CONCESSIONS
If you are interested in operating a concession (non-food only) at this year’s festival, please contact Lyndsey Doel @ 5D Events, email: 5dsummerevents@gmail.com for further information

FOOD CONCESSIONS
If you are interested in operating a food concession at this year’s festival, please fill out this form from D&J Catering who will respond to your request: https://www.djcatering.co.uk/events/   Tel: 0116 247 8177.

Volunteering

Festaff have numerous roles available for volunteering at the festival including Bar Assistant, Gate Steward/Wristbanding, Info Point Personnel.

Alternatively email them on info@festaff.co.uk

• Driving Licence – A full or provisional driving licence which is within date
• Passport – A passport which is within date
• Any identification card bearing the PASS logo – more information on the pass scheme website
• A national photo identity card issued by country of origin (other than the United Kingdom)
• Armed Forces PHOTO ID Card

*Please note that customers on site may be asked to produce ID at any point during the event so we advise ALL customers to bring valid ID.    In addition, we operate a Challenge 21 policy so please ensure you bring an acceptable form of proof of age ID.

If you think you’ve got a great idea for Rockstar Energy presents Creamfields, we’d love to hear from you!

Please email us:  info@cream.co.uk

Yes, you can access the event any day your ticket is valid for

Rockstar Energy presents Creamfields is strictly an 18’s and over event, and we will be operating a strict Challenge 21 policy at the entrances/bars and spot checks will be in operation around the festival site.  Please ensure you bring acceptable forms of valid ID, these are:-

o    An in-date photographic driver’s license or provisional licence,

o    A valid passport (not a photocopy). Out-of-date passports will NOT be accepted.

o    A Proof of Age Standards Scheme Card (showing the PASS hologram) more information on the pass scheme website.

o    An in-date Armed Forces Photo ID Card

o    A national photo identity card issued by country of origin (other than the United Kingdom)

*Please note that customers on-site may be asked to produce ID at any point during the event so we advise ALL customers to bring valid ID. In addition, we operate a Challenge 21 policy so please ensure you bring an acceptable form of proof of age ID.

If you have purchased a ticket from one of our official ticket agents, tickets will start to be posted out 2 months before the event and can arrive up to a week before the show. If there has been an issue with delivery or the ticket agent has advised you to collect, you will need to go to the Box office on site where you can collect your ticket, you will need to bring valid photo ID as proof of purchase and also have your order reference.

Camping ticket holders

If you are camping at the festival, you can bring in your own alcohol. There is a limit of 24 cans and 1 litre plastic bottle of spirit per person. No glass allowed on site, any drinks in glass bottles must be decanted into plastic bottles before arrival.

Cans can be mixed – cider, lager, wine but must not exceed 24 cans.

Please note that alcohol can not be brought into the Event Arena.

Strictly no kegs

Day ticket holders

If you are a day ticket holder, no drinks or alcohol can be brought into the event, apart from 1 x 500ml bottle of water which must be sealed.

No, sorry. Please leave speakers at home (we have lots of speakers in the event arena!). Portable speakers are a prohibited item and there is no facility to store prohibited items including speakers on site. Items confiscated will be discarded. The promoter is not responsible for abandoned items

No glass is allowed at Rockstar Energy presents Creamfields. This includes perfume, foundation bottles, aftershave and mirrors. These are prohibited items and will be confiscated at the entrance (please note there is no facility to leave your belongings and collect after the show) so please double check before you arrive at the show.

*Small make up compact mirrors are acceptable.

No, please understand we have thousands of campers on site and even though they look pretty, unfortunately we don’t have enough space for you to erect a gazebo.

Facemasks can be worn. Offensive and full face covering masks are prohibited.

Yes you can if you have purchased a camping ticket, but remember Rockstar Energy presents Creamfields is in the middle of a field, we recommend bringing a rucksack instead.

Day ticket holders can bring a bag no bigger than an A4 piece of paper.

Portable Chargers will once again be provided by Charge Candy with multiple swap locations in the Campsite Village, Gold Campsite and arena. With Charge Candy, simply swap your depleted portable charger once a day for 4 days at our convenient charging stations located in the Campsite Village and they’ll handle the rest. Click below for more information.

If you have purchased a gold ticket, as part of your package you receive a complimentary meal each day, the QR token is attached to your wristband and can only be used in the Hospitality Arena and can only be scanned once per day (depending on the number of days you are on site)

We’d love for you to spend your 18th birthday with us! You can still attend provided you are 18 or over on the day you wish to enter the festival site. You can also buy your ticket before your 18th birthday.

For example, if your 18th birthday falls on the Saturday of the event weekend then you would only be able to enter the festival from the Saturday onwards. You would not be allowed entry on the Thursday or Friday.

There will be a full range of Official Merchandise available to buy on site at Rockstar Energy presents Creamfields from several official outlets. You can find the location of these on the site map or in the app.

• NEW for 2025, you can purchase hoodies in advance and collect on arrival to the festival via the Merchandise Stands, click here to purchase.

Alternatively you can buy merchandise online here: