Info + faq
If you have purchased a car parking pass, or you have it included with your ticket, you will receive a physical pass in the post, and you must ensure your booking is up to date with the correct postal address. If you have moved home and would like to update your postal address, you can do this by contacting Ticketmaster via their fan support service.
- Please have your booking reference and other order details to hand when contacting Ticketmaster.
related info:
If you are looking to purchase a resale ticket, please click here, select the ticket you are looking for, and if a resale ticket is available, the ticket will show on the next page.
If you can no longer attend and wish to resell your ticket, you can resell your ticket via fan-to-fan resale, please contact your ticket agent directly for full details as each agent operates differently:
Ticketmaster
Big Green Coach
Ticketline
Skiddle
If you purchased via Ticketmaster, Fan to Fan resale is available up until the event.
Beware of unauthorised ticket agents and individual re-sellers (including tickets offered on eBay, Gumtree and Craigslist, Instagram and Facebook and resale sites such as Viagogo and Stubhub). It’s possible you’ll pay over the odds for a ticket that may not be valid for entry.
If you have been the victim of a ticket scam, please report the website to Action Fraud.
- Please note, Resale Tickets cannot be exchanged or refunded after purchase, as set out in Ticketmaster’s Ticket Exchange Policy.
Dreamfields Resale will only be available until 13th August.
Car parking passes
Please note Car Park passes are not included with resale ticket purchases. If parking is required, a separate Car Park pass must be purchased, subject to availability. By continuing with your purchase, you acknowledge that a Car Park pass is not included with resale ticket purchases. If you have purchased a Dreamfields package, Gold or Silver Camping ticket via resale or a Gold Day ticket via resale you will not be sent a Car Park Pass and you will need to purchase this separately if required.
- Gold Camping customers entering via the Gold entrance can purchase a Gold car park pass on the day, just show your event ticket to the staff on arrival.
Dreamfields customers entering via the Dreamfields entrance can purchase a Dreamfields car park pass on the day, just show your event ticket to the staff on arrival. - Silver customers entering via the South entrance can purchase in advance here
- Please note, Freshfields Passes, Car Park Passes, Shuttles bus tickets, Merchandise and Charge Candy is are not available on resale.
FOOD & DRINK CONCESSIONS
Applications to operate a food concession at Pepsi MAX presents Creamfields 2026 have now closed.
NON FOOD CONCESSIONS
If you are interested in operating a concession (non-food only) at this year’s festival, please click here to apply.
Yes, to book a multi-day shuttle bus ticket you will need to add one shuttle bus ticket to your basket, and then add the additional days listed under ‘Event Extras’
Souvenir tickets are available to purchase here.
Your souvenir ticket will be posted to you within 1 month after the event and sent to the address registered on your Ticketmaster account.
There will be a check-in system, no mobile/physical tickets sent out for Freshfields. Letters of authorisation will be accepted so someone else can collect on behalf of the cardholder but all guests must come themselves to get wristbands, none will be given out for guests to distribute to their party.
Before getting into a taxi/private hire vehicle
• Always check the Council issued plate on the front/back of the vehicle. This will tell you which Council has licensed the vehicle.
• Make a note of the details on the plate this includes, plates number, registration number and issuing authority
• Take a picture of the plate on the vehicle
• If you have pre booked a vehicle always make sure that the details you have been provided match the vehicle that you are getting into match.
• Let a third party know details of your journey
Once in the vehicle
• If possible, always sit in the back of the vehicle
• Ask the driver for the badge details, you have a right to know who is taking you home.
If you are approached by a vehicle or someone in the street, offering a lift ignore them as this is classed as touting and is illegal
A vehicle not displaying door signs, licence plates or the driver not wearing their badge, should not be used in case they are bogus, and will be un-checked and un-insured.
REMEMBER ASK WHAT THE FARE IS LIKELY TO BE AND IF IT’S A HACKNEY ASK THEM TO PUT THE METER ON
A LICENSED DRIVER WILL BE HAPPY FOR YOU TO TAKE THE INFORMATION OF THEIR VEHICLE AND BADGE AS IT CONFIRMS THAT THEY ARE A LICENSED DRIVER.
THEY SHOULD ALSO PROVIDE YOU THE NAME OF THE LICENSING AUTHORITY
If you have concerns or a complaint regarding the licensed vehicle or licensed driver you should contact the Council that issued the licence alternatively you can send the details to legalservices@halton.gov.uk where the information will be forwarded to the appropriate authority.
REMEMBER
Take a picture/detail of the vehicle licence number, registration number and issuing authority.
You have a right to feel safe in the vehicle, if you have any concerns contact a family member or friend.
Rough figures of what the fares can be (please note that the fares provided are only rough figures and are based on Halton Borough Council tariff which change after 23:00)
The below fares are also based on a standard vehicle. Fares will increase for a larger vehicle.
Creamfields Site to – Destination Before 23:00 After 23:00
- Runcorn Old Town £15.00 £20.00
- Widnes Town Centre £20.00 £25.00
- Warrington Town Centre £15.00 £20.00
- Liverpool City Centre £40.00 £50.00
- Chester City Centre £40.00 £50.00
- Manchester City Centre £60.00 £75.00
Any crossing involving the Silver Jubilee Bridge and Mersey Gateway is subject to additional toll cost which is £2.40 each way.
Big Green Coach has a strict “no trolley” luggage policy in place. This policy helps manage storage space fairly and efficiently, especially when coaches are running at full capacity. Trolleys can take up a disproportionate amount of space in the luggage compartments, which can impact other passengers’ ability to store their bags. By limiting certain types of luggage, we can ensure there’s enough room for everyone’s belongings and avoid delays or difficult situations on the day of travel. We kindly ask all customers to respect this policy and travel with manageable luggage where possible.
No, however, the same facilities will be on offer in, Freshfields, a private area with locations in the Event Arena and Downtown with a variety of luxury amenities to make your experience even more memorable, offering you the same facilities you had with Club Class such as hot showers, pamper tents and more!
You have the option of purchasing a Freshfields Pass (Downtown) / Freshfields Pass (Event Arena) either for the day or the weekend.
We’re excited to announce the return of our pre order click and collect camping supplies service, offering the ultimate convenience for campers who don’t want the hassle of carrying camping kit.
- No Heavy Lifting: Skip hauling your kit across the festival site—just pick it up when you arrive.
- Stress-Free Arrival: Stroll into the action and collect your order.
- Bundles: Choose a package that suits your needs — whether you need just the basics or the full setup.
- Save Packing Time: No need to wrestle with tents and supplies before you travel—your kit is sorted.
Car parking passes are per car, not per person. You only need 1 car parking pass if your group is traveling in 1 vehicle.
- 1 Part Payment Plan is available to any customer buying a ticket between 01/07/2026 & 31/07/2026. This payment plan allows tickets to be paid with a £20 deposit and 1 monthly payment.
- Pay just £20 to secure your ticket. Once you’ve paid the first £20, the following instalment will be taken on the 1st of August.
- Check how much each payment will be on the table above and by clicking here
- If the card payment fails you may lose your ticket, make sure you have sufficient funds in your account to cover the payment.
- Make sure the card you first used is still valid. Payment is taken from the card you first used to secure your ticket. If your card has expired or you have lost or cancelled it, we won’t be able to take the next payment and you could lose your ticket. Please contact Ticketmaster directly before the next payment is due if this is the case and they
- Please note that it may take a few days for your payment to come out of your account. Please be patient, if you have any concerns please contact Ticketmaster customer service who can advise you on this.
- Download the official Creamfields App
- Locate the Main Merchandise Stand using the interactive site map
- Exchange your merchandise ticket for your official Creamfields 2025 hoodie!
- *hoodies purchased in advance cannot be collected without a ticket.
- **hoodies can only be collected onsite; any unredeemed tickets cannot be refunded.
We will email you with check-in details approximately one week before the event.
The Official app has everything you need to enjoy your experience without the hassle, whether you’re a day ticket holder or camping all weekend. From set times to maps to frequently asked questions, the official app has it all.
Features include:
- Artists – A-Z list of artists, artist info, stage and arena info, broken down by day and stage.
Exclusive access to loyalty payment plan tickets for Pepsi MAX presents Creamfields 2025. - Line up – plan who you want to see with a full list of set times from each day and every arena on the app. Plus they update live, so if anything changes on the day, you’ll get instant updates. You can favourite artists to create your own schedule.
- GPS map – a full map of the site with arenas, bars, food outlets, water points, toilets, and everything else you can think of. The map can be filtered to show whatever it is you’re looking for, and a live GPS location lets you see your location even without phone signal.
- Playlist & Albums – find official Creamfields playlists, videos & photos.
- News – get updates from Creamfields’ official socials & news feature right in the app
PLUS much much more, click below for to get the app and find the full feature list.
Tickets are on sale now! Don’t miss out on another amazing year Creamfields, and this year come and celebrate 20 years at out Daresbury site.
Please email us at Creamfields@VIPNation.co.uk with the names of the Lead Bookers and your Booking confirmation codes to register your request (e.g. 12-3456), but please note this may not always be possible – at Pre-Pitch we group the types of accommodation together, so please bear in mind if you and your friends have booked different accommodation types, this may make it difficult to fulfil your request. If you have booked accommodation in both Pre-Pitch and Dreamfields campsites we will not be able to group your bookings next to each other as these are separate campsites. Our request deadline is 2 weeks before the festival.
More information coming soon…
If you want to spread the cost of any extras or upgrades you will only be able to do this via Paypal’s Pay in 3 option at the end of the checkout, providing that the transaction value is above £30. Any transactions below the value of £30 will not be eligible for any buy now, pay later options. To make use of the buy now, pay later options, please select the “pay in full” option on the tickets page and you will find the options at the end of the checkout.
If you are looking to upgrade your ticket level or ticket type (non-camping/camping), please click here for more information.
We don’t post anything out – we will send all relevant check-in information by email. Your festival tickets will be sent separately by the company you bought them from. Please note digital or physical scannable tickets are not sent out for Pre-Pitch accommodation bookings, information on how to check-in will be sent with the arrival information pack approximately one week before the event.
Car Parking is not included in Pre-Pitch so must be booked separately if required.
‘Unfurnished Bell Tents’ are located in the Pre-Pitch Campsite only which is accessible to Bronze, Silver or Gold Camping ticket holders only). These are Bell Tents that come empty with no interior furniture, bedding, or beds.
Dimensions:
- Unfurnished Pre-Pitch Bell Tent for up to 3 people – central pole height 2.5 metre x floor diameter 4 metres
- Unfurnished Pre-Pitch Bell Tent for up to 5 people – central pole height 3 metre x floor diameter 5 metres
No, festival tickets are not included in the tent booking – you must purchase these separately here or add them to your order in the booking process.
Yes, we can be reached at Creamfields@VIPNation.co.uk
Information on how to check-in will be sent with the arrival information pack approximately one week before the event.
Please email us at Creamfields@VIPNation.co.uk with the names of the Lead Bookers and your Booking confirmation codes to register your request (e.g. 12-3456), but please note this may not always be possible – at Dreamfields we group the types of accommodation together, so please bear in mind if you and your friends have booked different accommodation types, this may make it difficult to fulfil your request. If you have booked accommodation in both Pre-Pitch and Dreamfields campsites we will not be able to group your bookings next to each other as these are separate campsites. Our request deadline is 2 weeks before the festival – Monday 11th August 2026.
You will be able to find details of what you can and cannot bring into the festival at the Pepsi MAX presents Creamfields website.
Please check which accommodation type you purchased either by checking your confirmation email or signing into your account on Ticketmaster, you will then be able to see what is included.
We only dispatch physical car park passes – we will send all other relevant check-in information by email. Your festival tickets will be sent separately by the company you bought them from. Please note digital or physical scannable tickets are not sent out for Dreamfields accommodation bookings, information on how to check-in will be sent with the arrival information pack approximately one week before the event.
Pre-Pitch Campsite is open from 12 noon (midday) on Thursday 27th until 12 noon on Monday 31st August 2026.
As well as the accommodation you will have the following:
- Access to private Dreamfields campsite
- Free car park pass (1 per 2 guests)
- 24-hour Dreamfields reception & site security‘Proper’ toilets & showers
- Pamper tent with hairdryers and straighteners provided
- Phone charging hub
Everyone staying in your Dreamfields accommodation must have a 2, 3 or 4-day Creamfields Camping ticket (Standard, Bronze, Silver or Gold) to gain entry.
Some artists for the 2026 festival have already been announced, there are many more to come! Keep an eye on our socials and download our app to be the first to know when more drop. Click below to read more.
More information coming soon…
Gold parking passes are for Gold ticket holders only and are not available for purchase. General car parking passes are available for purchase on your day of arrival or in advance.
For all information on your first time at a festival, head to our ‘Festival First Timer’ page: creamfields.com/firsttime
Silver and Gold camping includes a pamper hub, showers and “proper toilets” inside the campsite. Freshfields can be found inside Downtown village and is different to the Silver/Gold campsite facilities. To access Freshfields you will need to purchase an additional wristband, however, we advise anyone with access to silver/gold campsite premium facilities to use them. (they are included in the price)
- Download the official Creamfields App
- Locate your nearest Merchandise Stand using the interactive site map
- Exchange your lanyard ticket for your official Creamfields Lanyard
*Lanyards purchased in advance cannot be collected without a ticket.
**Lanyards can only be collected onsite; any unredeemed tickets cannot be refunded.
You can get a full breakdown of the payment plan dates here and during the booking process.
- 6 Part Payment Plan is available to any customer buying a pre pitch camping package. This payment plan allows tickets to be paid with an initial deposit and 6 monthly payments.
- Pay the first instalment on the purchase date to secure your package. Once you’ve paid the initial instalment, the following instalment will be taken on the 1st of the following month and then 1st of the following month.
- Check how much each payment will be on the table above and by clicking here.
- If the card payment fails you may lose your package, make sure you have sufficient funds in your account to cover the payments.
- Make sure the card you first used is still valid. Payment is taken from the card you first used to secure your ticket. If your card has expired or you have lost or cancelled it, we won’t be able to take the next payment, and you could lose your ticket. Please contact Ticketmaster directly before the next payment is due if this is the case.
- Please note that it may take a few days for your payment to come out of your account. Please be patient. If you have any concerns, please contact VIP Nation customer service, who can advise you on this.
Yes this is absolutely fine. You can access the event any day that your ticket is valid for, eg. if you have a 4 day camping ticket which means you can arrive on the Thursday, but you’re now unable to get to the festival until the Friday (or Saturday), you can still access the event as your ticket is valid for Thursday, Friday, Saturday & Sunday.
The Showers in Gold/Silver & Bronze campsites are open from 7am-9pm each day.
The Pamper Tents in Gold/Silver Campsites will be open from 7am-9pm each day. (Sunday 5pm close).
We will contact you via email within 1 week of the festival with a full information pack.
SALVAGING @ CREAMFIELDS
If you wish to apply to salvage at this years event, applications are now open on Eventree. Please note, you must create an account on Eventree to filling out your application, click here to apply. Deadline to apply is 23:55hrs Monday 17th August 2026.
For any questions contact us at salvagers@cream.co.uk
Lost something at the festival? Fill in this form and we will get back to you as soon as possible
Cheshire Police urge you not to risk bringing any illegal or unknown substances to the event. If you are found to be in possession of controlled drugs, new psychoactive substances or weapons, you are liable to prosecution. The possession of any amount of a controlled drug is a criminal offence and the supply of a controlled drug is an even more serious offence. Carrying controlled substances for others, such as a group of friends, is still considered as possession with intent to supply and will lead to prosecution and a likely prison sentence. We have countless examples of this happening, and it ruins people’s lives. No illegal drug-taking can be assumed to be safe, and there is no safe way to take them.
Think before entering the festival – Don’t bring any prohibited or illegal items with you or use the surrender (amnesty) bins provided to dispose of any controlled drugs, new psychoactive substances or weapons.
We are always thinking of ways to reduce the amount of crime at events but we need you to do your bit too:
- Put money, tickets, credit cards and mobile phones in a zipped pocket or use a money belt.
- Only bring what you need, excessive things that you don’t need are just more things you could lose.
- Avoid bringing or withdrawing large amounts of cash and keep it safe at all times. There are cash machines on the site should you need a top up.
- Postcode the property that you do bring to the event so it is identifiable.
- If you arrive by car, ensure that you leave the doors and windows secure and remove any items from view including sat navs, stereos, CD’s and mobile phones
- Use the lockers located in the Campsite Village for personal items you wish to store safely.
- Only bring the essential bank cards. Make a note of the numbers and store at home to make cancellation easier if they do disappear.
- Track your items, more phones and tablets have GPS tracking and can be located via an app such as “Find My iPhone”.
PROJECT SERVATOR
Project Servator aims to disrupt a range of criminal activity, including terrorism.
Cheshire Police officers are experienced and specially trained to spot the tell-tale signs that someone is planning or preparing to commit this type of crime. There is nothing to suggest that Creamfields will be the target of this type of incident, but you can help us to make sure of it.
Please report anything that doesn’t feel right, for example, an unattended item or someone acting suspiciously, by telling a police officer, informing site security, or calling 999 if it’s an emergency
Visit www.cheshire.police.uk/projectservator for info.
BE SAFE BE SOUND
We are working with Counter Terrorism Policing to encourage live music fans to #BeSafeBeSound.
Counter Terrorism Policing is collaborating with the UK’s biggest music venues, arenas and festivals to deliver vital safety advice to the public.
We all have a role to play in keeping each other safe. Your safety is our priority and that’s why we have a comprehensive array of measures in place.
You can play your part by trusting your instincts, and if you see something that doesn’t feel right, tell security. Our teams will take every report seriously. You won’t be wasting their time.
Here are some quick tips to help you have a safe and enjoyable time:
- Arrive early, allowing more time for security checks and measures.
- Be patient with security checks. It might seem inconvenient, but they are in place to help you.
- Keep it simple and minimise what you carry. The more you bring, the longer it will take to get in.
- Stay alert and look out for each other. If you see something that doesn’t feel right, tell security. Don’t leave it to someone else.
- Don’t leave bags unattended. Never agree to look after a stranger’s bag, no matter how genuine they seem.
Have an amazing time, and if you see something that doesn’t feel right, report it to security straight away. Thank you for playing your part. #BeSafeBeSound.
Please note all bars & ALL concessions on site are cashless. Only cards & contactless + Apple & Google Pay accepted.
If you are prescribed medication for continuous use, please ensure you bring it with you and take it as directed. Only the prescribed amount required for the duration of your stay at the event may be brought onsite. Medication must be in your name, and you may be asked to present identification to confirm this.
ALL medication should be in the correct packaging, and any loose medication not in the correct packaging will not be allowed into the festival.
If you have specific medication which requires refrigeration this can also be stored at the Medical Centre on site and must be labelled with the customer’s name and contact details.
You will need to contact the ticket agent you purchased your ticket from directly, customer service contacts details below.
For more information about residents click below for info
What’s included with my Camping Ticket?
Bronze
Bronze tickets give you access to the Bronze campsite only which includes hot showers, ‘proper’ toilets and a 24-hour info hub. Please note ONLY BRONZE TICKET HOLDERS will be allowed access into the Bronze campsite.
Silver
Silver tickets give you access to the Gold/Silver campsite which includes access to hot showers, ‘proper’ toilets, 24-hour info hub, Pamper tent + free car park pass.
Gold
Gold tickets give you access to the Gold/Silver campsite which includes access to hot showers, ‘proper’ toilets, 24-hour info hub, Pamper tent + free car park pass + access to the exclusive Gold Hospitality Arena where x1 complimentary meal will be served each day and features indoor and outdoor seating areas, exclusive concessions and services which includes cocktails, makeup, hair and glitter tent to enjoy the festival in style*
** All festival tickets include access into the event itself.
What’s included with my Day Ticket?
Gold Day
If you are purchasing a Gold Day ticket – you get free car parking plus access to the exclusive Hospitality Arena on site which will serve you up x1 complimentary meal each day. The Hospitality Arena also includes ‘proper toilets’, indoor and outdoor seating areas, leather sofas, wooden flooring, plus access to various exclusive concessions inside the hospitality arena*
Standard Day
If you are purchasing a Standard Day ticket – you get access to the Main Even Arena
**Gold, Silver and Bronze tickets do not include Dreamfields or Pre-Pitch accommodation, if you wish to book Dreamfields or Pre Pitch accommodation, this needs to be booked separately.*** Chargeable
A full list of official ticket agents can be found here. Please only purchase from an official ticket agent listed on our website or via official Fan to Fan resale which will be available closer to the show. We advise not purchasing from any third party sites, social media or other unofficial sellers as there is no guarantee that the ticket you are purchasing is legitimate.
Camping ticket customers
Campsite items apply to customers with a camping ticket only. Please note no bags bigger than A4 can be brought into the event arena.
** camping chairs are permitted in the campsites only
Day ticket customers
Day ticket holders should refer to the Event Arena column and notes column only.
PLEASE NOTE – Day ticket holders can bring a bag no bigger than an A4 piece of paper.
Can I bring in food and drink/alcohol?
Campers are allowed to bring food and non-alcoholic drink on to the campsite however, food and drink is not permitted in the event arena.
Campers are allowed to bring 1x 24 can/plastic crate of beer/cider or drink of choice & 1 litre of spirit or wine in a plastic bottle/box per person.
Day ticket holders can bring 1x sealed bottle (no glass) of water. We encourage all customers to bring a refillable bottle and use the free water points across the festival site.
Pepsi MAX presents Creamfields 2026
Thursday 27th – Sunday 30th August 2024 – Bank Holiday Weekend
Yes, you can arrive any day your ticket is valid for.
If you wish to contact someone at Cream HQ please click here
Please note if you have a specific question regarding your ticket purchase please contact the ticket agent you purchased with as we are unable to access your booking, your ticket agent will be able to access your booking and help with your query. A list of Ticket Agent customer service contacts can be found at the bottom of this page https://creamfields.com/tickets
Please click the link below for any questions that you have about Accessibility.
Creamfields is located just between Liverpool and Manchester in the beautiful Cheshire countryside (Daresbury, Cheshire) and couldn’t be easier to get to, whatever your mode of transport.
Jolly Green Sherpas – Barrow Hire
No need to struggle with your luggage upon arrival – the Jolly Green Sherpas will be bringing their Barrow Hire service back to Creamfields!
You can hire a barrow for just £30 (plus a refundable £50 deposit).
Plus, for every hire they plant a tree via a nonprofit reforestation project.
No need to pre-book, just look out for them in the car parks upon arrival.
More info at – www.jollygreensherpas.com
There will be lockers at the festival, more information on how to prebook coming soon.
Please email info@cream.co.uk
There are no pass outs at Creamfields.
If you have a camping ticket and you leave the festival site you WILL NOT BE ALLOWED RE-ENTRY
If you have a day ticket and you leave the festival site you WILL NOT BE ALLOWED RE-ENTRY
If you have a 2 or 3 day ticket WITHOUT camping you WILL NOT BE ALLOWED RE-ENTRY ON INDIVIDUAL DAYS. On leaving the event after each day you will need to produce the ticket for the next day to gain re-entry
Working at Creamfields
VOLUNTEERING
Festaff have numerous roles available for volunteering at the festival including Bar Assistant, Gate Steward/Wristbanding, Info Point Personnel to name a few. Please click here for more info or email info@festaff.co.uk
- Driving Licence – A full or provisional driving licence which is within date
- Passport – A passport which is within date
- Any identification card bearing the PASS logo – more information on the pass scheme website
- A national photo identity card issued by country of origin (other than the United Kingdom)
- Armed Forces PHOTO ID Card
*Please note that customers on site may be asked to produce ID at any point during the event so we advise ALL customers to bring valid ID. In addition, we operate a Challenge 21 policy so please ensure you bring an acceptable form of proof of age ID.
If you think you’ve got a great idea for Creamfields, we’d love to hear from you!
Please email us: info@cream.co.uk
Yes, you can access the event any day your ticket is valid for
Creamfields is strictly an 18’s and over event, and we will be operating a strict Challenge 21 policy at the entrances/bars and spot checks will be in operation around the festival site. Please ensure you bring acceptable forms of valid ID, these are:-
o An in-date photographic driver’s license or provisional licence,
o A valid passport (not a photocopy). Out-of-date passports will NOT be accepted.
o A Proof of Age Standards Scheme Card (showing the PASS hologram) more information on the pass scheme website.
o An in-date Armed Forces Photo ID Card
o A national photo identity card issued by country of origin (other than the United Kingdom)
*Please note that customers on-site may be asked to produce ID at any point during the event so we advise ALL customers to bring valid ID. In addition, we operate a Challenge 21 policy so please ensure you bring an acceptable form of proof of age ID.
From 2026 onwards, your phone is your ticket! All admission tickets will be digital and stored securely in the Official Creamfields App. That means no postage fees, and the peace of mind of having your ticket safely in one place. To view your booking confirmation or order details, you will find this in the Ticketmaster App.
Camping ticket holders
If you are camping at the festival, you can bring in your own alcohol. There is a limit of 24 cans and 1 litre plastic bottle of spirit per person. No glass allowed on site, any drinks in glass bottles must be decanted into plastic bottles before arrival.
- Cans can be mixed – cider, lager, wine but must not exceed 24 cans.
- Pre-mixed cocktails – maximum accumulated quantity must not exceed 1L.
Please note that alcohol can not be brought into the Event Arena.
Strictly no kegs
Day ticket holders
If you are a day ticket holder, no drinks or alcohol can be brought into the event, apart from 1 x 500ml bottle of water which must be sealed.
No, sorry. Please leave speakers at home (we have lots of speakers in the event arena!). Portable speakers are a prohibited item and there is no facility to store prohibited items including speakers on site. Items confiscated will be discarded. The promoter is not responsible for abandoned items
No glass is allowed at Creamfields. This includes perfume, foundation bottles, aftershave and mirrors. These are prohibited items and will be confiscated at the entrance (please note there is no facility to leave your belongings and collect after the show) so please double check before you arrive at the show.
*Small make up compact mirrors are acceptable.
No, please understand we have thousands of campers on site and even though they look pretty, unfortunately we don’t have enough space for you to erect a gazebo.
Facemasks can be worn. Offensive and full face covering masks are prohibited.
Yes you can if you have purchased a camping ticket, but remember Creamfields is in the middle of a field, we recommend bringing a rucksack instead.
Day ticket holders can bring a bag no bigger than an A4 piece of paper.
Portable Chargers will once again be provided by Charge Candy with multiple swap locations in the Campsite Village, Gold Campsite and arena. With Charge Candy, simply swap your depleted portable charger once a day for 4 days at our convenient charging stations located in the Campsite Village and they’ll handle the rest. Click below for more information.
If you have purchased a gold ticket, as part of your package you receive a complimentary meal each day, the QR token is attached to your wristband and can only be used in the Hospitality Arena and can only be scanned once per day (depending on the number of days you are on site)
We’d love for you to spend your 18th birthday with us! You can still attend provided you are 18 or over on the day you wish to enter the festival site. You can also buy your ticket before your 18th birthday.
For example, if your 18th birthday falls on the Saturday of the event weekend then you would only be able to enter the festival from the Saturday onwards. You would not be allowed entry on the Thursday or Friday.
There will be a full range of Official Merchandise available to buy on site at Creamfields from several official outlets. You can find the location of these on the site map or in the app.
- NEW for 2025, you can purchase hoodies in advance and collect on arrival to the festival via the Merchandise Stands, click here to purchase.
Alternatively you can buy merchandise online here:
info + faq categories:
